User contributions

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• 10:48, January 8, 2019 (diff | hist) . . (-14,763)‎ . . UseCases/Current/GenesysCloud/OP02 ‎ (Blanked the page)
• 10:45, January 8, 2019 (diff | hist) . . (+9,272)‎ . . UseCases/Current/GenesysCloud/OP02 ‎
• 14:37, January 3, 2019 (diff | hist) . . (+83)‎ . . UseCases/Current/GenesysCloud/OP02 ‎
• 14:34, January 3, 2019 (diff | hist) . . (+5,408)‎ . . N UseCases/Current/GenesysCloud/OP02 ‎ (Created page with "{{SMART UseCase |ID=OP02 |Title=Genesys CRM Collaboration |Offering=PureCloud |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Customer Experience |UCBenefit=Personalize...")
• 15:38, December 28, 2018 (diff | hist) . . (-11)‎ . . UseCases/Current/PureConnect/CE31 ‎
• 15:35, December 28, 2018 (diff | hist) . . (-5)‎ . . UseCases/Current/PureConnect/CE31 ‎
• 15:26, December 28, 2018 (diff | hist) . . (+6)‎ . . UseCases/Current/PureConnect/CE31 ‎
• 14:31, December 28, 2018 (diff | hist) . . (+15,793)‎ . . N UseCases/Current/PureConnect/CE31 ‎ (Created page with "{{SMART UseCase |ID=CE31 |Title=Genesys Blended AI Bots |Offering=PureConnect |SMART_Benefits={{SMART Benefits |UCBenefitID=Reduced Volume of Interactions |UCBenefit=Increase...")
• 14:14, December 28, 2018 (diff | hist) . . (0)‎ . . N File:Twitter config connect.PNG ‎ (current)
• 14:13, December 28, 2018 (diff | hist) . . (0)‎ . . N File:Facebook config connect.PNG ‎ (current)
• 14:11, December 28, 2018 (diff | hist) . . (0)‎ . . N File:Facebook messenger connect.PNG ‎ (current)
• 14:09, December 28, 2018 (diff | hist) . . (0)‎ . . N File:Facebook connect.PNG ‎ (current)
• 14:05, December 28, 2018 (diff | hist) . . (0)‎ . . File:Twitter dm connect.PNG ‎ (Shlandy93 uploaded a new version of File:Twitter dm connect.PNG) (current)
• 14:03, December 28, 2018 (diff | hist) . . (0)‎ . . N File:Twitter dm connect.PNG ‎
• 14:01, December 28, 2018 (diff | hist) . . (0)‎ . . N File:Twitter connect.PNG ‎ (current)
• 13:55, December 28, 2018 (diff | hist) . . (+10,629)‎ . . N UseCases/Current/PureConnect/CE19 ‎ (Created page with "{{SMART UseCase |ID=CE19 |Title=Genesys Social Media Routing |Offering=PureConnect |UCOverview=Social media features in PureConnect allow agents to receive and reply to inboun...")
• 13:35, December 28, 2018 (diff | hist) . . (+16,772)‎ . . N UseCases/Current/PureConnect/CE11 ‎ (Created page with "{{SMART UseCase |ID=CE11 |Title=Genesys Outbound Dialer |Offering=PureConnect |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Employee Utilization |UCBenefit=Automating...")
• 13:09, December 28, 2018 (diff | hist) . . (+15,996)‎ . . N UseCases/Current/GenesysEngage-onpremises/CE41 ‎ (Created page with "{{SMART UseCase |ID=CE41 |Title=Genesys Voice Bots |Offering=PureEngage |SMART_Benefits={{SMART Benefits |UCBenefitID=Reduced Volume of Interactions |UCBenefit=Increase self-s...")
• 12:45, December 28, 2018 (diff | hist) . . (+10,034)‎ . . N UseCases/Current/GenesysEngage-onpremises/CE37 ‎ (Created page with "{{SMART UseCase |ID=CE37 |Title=Predictive Engagement for Customer Service |Offering=PureEngage |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Customer Experience |UCB...")
• 18:42, December 20, 2018 (diff | hist) . . (0)‎ . . N File:CE27 Live Assistance.png ‎ (current)
• 18:41, December 20, 2018 (diff | hist) . . (0)‎ . . N File:CE27 Widget.jpg ‎ (current)
• 16:56, December 20, 2018 (diff | hist) . . (0)‎ . . UseCases/Current/GenesysCloud/CE27 ‎
• 16:46, December 20, 2018 (diff | hist) . . (0)‎ . . UseCases/Current/GenesysEngage-onpremises/CE27 ‎
• 14:43, December 20, 2018 (diff | hist) . . (+16,373)‎ . . N UseCases/Current/PureConnect/BO07 ‎ (Created page with "{{SMART UseCase |ID=BO07 |Title=Genesys KPI Insights |Offering=PureConnect |SMART_Benefits={{SMART Benefits |UCBenefitID=Reduced Handle Time |UCBenefit=Improve efficiency in h...")
• 14:10, December 20, 2018 (diff | hist) . . (+10,553)‎ . . N UseCases/Current/PureConnect/CE03 ‎ (Created page with "{{SMART UseCase |ID=CE03 |Title=Genesys Callback |Offering=PureConnect |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Customer Experience |UCBenefit=Offering callback...")
• 20:27, November 16, 2018 (diff | hist) . . (-12)‎ . . UseCases/Current/GenesysEngage-onpremises/SL06 ‎ (Published)
• 20:24, November 16, 2018 (diff | hist) . . (-74)‎ . . UseCases/Current/GenesysEngage-onpremises/CE31 ‎ (Published)
• 20:22, November 16, 2018 (diff | hist) . . (-2)‎ . . UseCases/Current/GenesysEngage-onpremises/CE27 ‎ (Published)
• 20:19, November 16, 2018 (diff | hist) . . (+4)‎ . . UseCases/Current/GenesysEngage-onpremises/BO06 ‎ (Published)
• 18:56, November 13, 2018 (diff | hist) . . (0)‎ . . UseCases/Current/GenesysEngage-onpremises/BO06 ‎ (UCC: Updated links to CE38)
• 15:45, November 5, 2018 (diff | hist) . . (+2)‎ . . UseCases/Current/GenesysEngage-onpremises/EE09 ‎ (UCC: Updated flow diagram numbering)
• 14:48, November 2, 2018 (diff | hist) . . (-73)‎ . . UseCases/Current/GenesysEngage-onpremises/EE23 ‎ (UCC: Updated benefits)
• 14:38, November 2, 2018 (diff | hist) . . (+254)‎ . . UseCases/Current/GenesysEngage-onpremises/CE31 ‎ (UCC: Fixed links)
• 14:24, November 2, 2018 (diff | hist) . . (-10)‎ . . UseCases/Current/GenesysEngage-onpremises/BO04 ‎ (UCC: Fixed links)
• 14:22, November 2, 2018 (diff | hist) . . (-5)‎ . . UseCases/Current/GenesysEngage-onpremises/BO04 ‎
• 18:23, November 1, 2018 (diff | hist) . . (+21)‎ . . UseCases/Current/GenesysCloud/OP01 ‎
• 18:22, November 1, 2018 (diff | hist) . . (-1)‎ . . UseCases/Current/GenesysCloud/OP01 ‎
• 18:21, November 1, 2018 (diff | hist) . . (-29)‎ . . UseCases/Current/GenesysCloud/OP01 ‎
• 17:58, November 1, 2018 (diff | hist) . . (-17)‎ . . UseCases/Current/GenesysCloud/OP01 ‎ (UCC: Fixed link to OP04)
• 16:37, November 1, 2018 (diff | hist) . . (-78)‎ . . UseCases/Current/PureConnect/CE08 ‎
• 16:36, November 1, 2018 (diff | hist) . . (-2)‎ . . UseCases/Current/PureConnect/CE08 ‎
• 16:35, November 1, 2018 (diff | hist) . . (-35)‎ . . UseCases/Current/PureConnect/CE08 ‎
• 16:34, November 1, 2018 (diff | hist) . . (+48)‎ . . UseCases/Current/PureConnect/CE08 ‎
• 16:32, November 1, 2018 (diff | hist) . . (-72)‎ . . UseCases/Current/PureConnect/CE08 ‎
• 19:26, October 31, 2018 (diff | hist) . . (0)‎ . . UseCases/Current/GenesysEngage-onpremises/EE30 ‎
• 19:25, October 31, 2018 (diff | hist) . . (0)‎ . . UseCases/Current/GenesysEngage-onpremises/EE29 ‎
• 18:11, October 31, 2018 (diff | hist) . . (0)‎ . . UseCases/Current/GenesysEngage-onpremises/EE03 ‎
• 18:09, October 31, 2018 (diff | hist) . . (0)‎ . . UseCases/Current/GenesysEngage-onpremises/EE02 ‎
• 18:09, October 31, 2018 (diff | hist) . . (0)‎ . . UseCases/Current/GenesysEngage-onpremises/EE02 ‎
• 15:49, October 19, 2018 (diff | hist) . . (-1)‎ . . UseCases/Current/GenesysEngage-onpremises/BO03 ‎

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