Authentication, Login, and SSO Release Notes

Not all releases or changes listed below may pertain to your deployment. Check the table below to see which releases apply to you.

RSS:

• For cloud
• For private edition

Important

The Release table lists the initial availability date for each release and the deployment environments for which a release is made available. Except when otherwise stated in the description for a specific release, each release includes all of the features and resolved issues that were introduced on earlier dates, regardless of the deployment environment. The features and resolved issues that apply only to a specific deployment environment are noted as such.

Service	Available	Genesys CX on		Private edition	Highlights	Release
		AWS	Azure
Authentication Service	December 5, 2022				Security updates and resolved issues.	100.0.012.3950
Authentication Service	August 29, 2022				Compatibility and performance improvements.	100.0.010.3859
Authentication Service	June 29, 2022				Compatibility and performance improvements.	100.0.009.3776
Authentication Service	June 23, 2022				Compatibility and performance improvements.	100.0.008.3732
Authentication Service	March 30, 2022				Support for Polish language.	100.0.006.3638
Authentication Service	December 3, 2021				Support for multiple x509 certificates per tenant.	100.0.004.3562
Authentication Service	September 9, 2021				Support for arbitrary UIDs in private edition deployments on OpenShift. Support for Red Hat OpenJDK 11 and authenticated database connections.	100.0.001.00
Authentication Service	April 19, 2021				Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. Support for Identity Provider-initiated (IdP-initiated) login.	9.0.000.70
Authentication API	March 31, 2021				Support for Genesys Engage cloud on Azure	9.0.000.68
Authentication Service	March 31, 2021				Support for Genesys Engage cloud on Azure	9.0.000.68
CCE Auth	March 31, 2021				Support for Genesys Engage cloud on Azure	9.0.000.03

Authentication Service: December 05, 2022

• Private Edition: 100.0.012.3950 available January 05, 2023
• Helm charts and containers

What's New

• This release includes multiple security updates for system and application libraries, and modules. (AUTH-1601)

Resolved Issues

• Fixed a defect in Authentication service to better handle the Configuration Server objects which consists of large number of items. (AUTH-1579)

Authentication Service: August 29, 2022

• Private Edition: 100.0.010.3859 available September 27, 2022
• Helm charts and containers

What's New

• This release includes compatibility and performance improvements.

• Genesys Authentication now displays specific graphics on the log in screen when invoked by the upcoming App Studio application. (AUTH-1366)

Authentication Service: June 29, 2022

• Private Edition: 100.0.009.3776 available July 29, 2022
• Helm charts and containers

What's New

• This release includes compatibility and performance improvements.

For private edition

• To upgrade from version 100.0.007.3692, you must first prepare the PostgreSQL database.
  More info: Upgrade Genesys Authentication from version 100.0.007.3692

Authentication Service: June 23, 2022

What's New

• This release includes compatibility and performance improvements.

Authentication Service: March 30, 2022

What's New

• The login page for Genesys Multicloud CX applications now supports the Polish language. (AUTH-1313)

Resolved Issues

• Authentication Service sign-out functionality now invalidates the authentication token on all service nodes. Previously, you could access the API for a period of time after session log out. (AUTH-1202)

Authentication Service: December 03, 2021

What's New

• Authentication Service now uses Identity Provider (IdP) settings to verify the maximum session age and does not attempt to calculate the maximum age. Previously, you had to send a request to your Genesys representative to configure the maximum session time. (AUTH-1082)

• Authentication Service now supports multiple x509 certificates per tenant. These certificates are used for integrations with Authentication services through the OAuth 2.0 Assertion Grant. (AUTH-1019)

• This release includes accessibility improvements that follow the Web Content Accessibility Guidelines (WCAG) 2.1 standards.

Authentication Service: September 09, 2021

• Private Edition: 100.0.001.00 available September 07, 2021
• Helm charts and containers

What's New

• Authentication Service now supports Red Hat OpenJDK 11. (AUTH-833)

• Authentication Service supports multiple Identity Provider (IdP) configurations within the same regional deployment for the tenant. This feature is available for select customers as part of the Early Adopter Program. Contact your Genesys representative for more information. (AUTH-765)

• Authentication Service supports authenticated connections to the PostgreSQL and Redis databases it uses. (AUTH-465)

For private edition

• Genesys Authentication now supports the use of arbitrary, or random, user IDs (UIDs) in OpenShift.

  • The Dockerfile has been modified to specify container and file ownership as user=500 (genesys) and group=0 (root).
  • The securityContext settings exposed in the default values_gauth.yaml file specify the user and group IDs for the genesys user (500:500:500). You must override these Helm chart values if you want OpenShift to use arbitrary UIDs. For more information, see Configure Genesys Authentication.
  • Genesys Authentication is deployed using ServiceAccounts that use the restricted Security Context Constraint (SCC). In an earlier implementation, Genesys required you to deploy all private edition services using a ServiceAccount associated with the custom genesys-restricted SCC, to control permissions for the genesys user (500). Genesys now expects OpenShift to use arbitrary UIDs in your deployment, and the genesys-restricted SCC has been deprecated. If you previously deployed Genesys Authentication using the genesys-restricted SCC, Genesys recommends that you redeploy Genesys Authentication so that you use arbitrary UIDs. (AUTH-1011)

Authentication Service: April 19, 2021

• Private Edition: 9.0.000.70 available June 30, 2021
• Helm charts and containers

What's New

• Authentication Service now supports Identity Provider-initiated (IdP-initiated) login using the SAML Single Sign-on integration. When a user is logged in to their external IdP, they can click a link and directly log in to a Genesys Multicloud CX application.  (AUTH-469)
  More info: IdP-initiated login

• The login page for Genesys Multicloud CX applications now always displays the Tenant field. Users must enter a tenant if their username is not an email address or is an email address that is not associated with a single Genesys Multicloud CX tenant.  (AUTH-440)
  More info: Log in to Genesys Multicloud CX

• Authentication Service now accepts a configurable maximum age for a SAML assertion. The default remains 2 hours. Contact your Genesys representative to request a change to the maximum SAML assertion age configuration. (AUTH-424)
  More info: SAML settings

• Authentication Service now supports enforceAuthN in SAML authentication requests. When enabled, Authentication Service sends an attribute to the IdP that tells it to re-authenticate the user, regardless of their previous state. Contact your Genesys representative to enable this feature. (AUTH-423)
  More info: SAML settings

For private edition

• Starting with this release, Authentication Service is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. (AUTH-724)
  More info: Genesys Authentication Private Edition Guide

Authentication API: March 31, 2021

What's New

• Starting with this release, Authentication API is available in Genesys Engage cloud on Azure.

Authentication Service: March 31, 2021

What's New

• Starting with this release, Authentication Service is available in Genesys Engage cloud on Azure.

CCE Auth: March 31, 2021

What's New

• Starting with this release, CCE Auth is available in Genesys Engage cloud on Azure.