How callback works

Find information about the ways in which you can provide callback functionality in your contact center.

• How callback works

Release Notes

Find information about what changes in each release.

• Callback release notes

Get Started

Start here if you are new to the Callback UI.

• Getting started with Callback

Administrator

Find information about how to provision Callback and what you'll need to configure to support various callback scenarios.

• Callback Administrator's Guide

Developer Resources

Find information and tutorials about the Genesys Engagement Services (GES) API for Callback.

• Genesys Multicloud CX REST APIs and Tutorials for Callback

Private Edition

Find detailed information about how to deploy this service in your environment.

• Genesys Callback Private Edition Guide