SMS/Email Conversations Dashboard

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This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).

Learn about the SMS/Email Conversations Dashboard.

The SMS/email Conversations Dashboard contains data about SMS/email conversation events. As long as the conversations continue, new records are added to the dashboard, and all the messages from the conversations are displayed.

Important
Although mentioned throughout this article, email conversations are currently reserved for future use.

SMS/email conversations can contain data associated with one or more of the following fields:

Field Type Description
batchID keyword The Batch ID in the message that was received from OCS.
calluuid keyword The call attempt GUID.
campaignGroupName keyword The Campaign group name.
campaignName keyword The Campaign name.
campaignTemplateName keyword The Campaign template name.
ccid keyword The Contact Center ID.
clientId keyword The Client ID in the Input file that was provided from the specification file.
contact_info keyword The device's phone number or email address.
content text The content of an SMS/email message after personalization was applied.
direction (outbound|inbound) keyword The direction of the SMS/email communication.
errorCode integer The error code.
errorMessage keyword The error message.
from keyword The sender's phone number or email address.
groupName keyword The Group name.
keyword keyword The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
listName keyword The calling list name.
mediaType keyword The Media type (SMS/email).
messageID keyword The unique Message ID. For example, ccid.calluuid.
partition keyword The name of the partition/division responsible for the SMS/email communication.
sessionuuid keyword The session GUID for the currently active/running Campaign group.
status keyword The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
subject keyword The subject of the message.
timestamp integer The timestamp of the last time the index was updated.

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