From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |displayname= | + | |displayname=Intelligent Workload Distribution |
|previewers=IWDPreview | |previewers=IWDPreview | ||
|contentarea=Multicloud | |contentarea=Multicloud | ||
|landingpage=No | |landingpage=No | ||
| − | |definition= | + | |definition=IWD lets you capture work items, emails , and leads ("work items") from existing enterprise workflow systems and create, monitor and manage a single Universal Queue for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
| − | |Links='''Provisioning & configuring | + | |Links='''Provisioning & configuring IWD''' |
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of iWD Setup}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of iWD Setup}} | ||
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*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}} | ||
| − | '''Working with workitems in | + | '''Working with workitems in Workload Manager''' |
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}} | ||
Revision as of 09:36, March 22, 2021
This is a draft page; the published version of this page can be found at PEC-IWD.
Get Started
Release Notes
Provisioning & configuring IWD
- High-level overview of IWD setup
- Test IWD provisioning
- Roles and privileges for Workload Manager users
- View Summary
- View, edit, and create Categories and Rules
- View, edit, and create Prioritization schemas
- View, edit, and create Endpoints
- View, edit, and create Genesys Multicloud CX mailboxes
Working with work items in Workload Manager
Private Edition
Find detailed information about how to deploy this service in your environment.