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How IWD works

Release Notes

Intelligent Workload Distribution release notes

Provisioning & configuring IWD

• High-level overview of IWD setup
• Test IWD provisioning
• Roles and privileges for Workload Manager users
• View Summary
• View, edit, and create Categories and Rules
• View, edit, and create Prioritization schemas
• View, edit, and create Endpoints
• View, edit, and create Genesys Multicloud CX mailboxes

Working with work items in Workload Manager

• Search, display, manage, and update work items
• Monitor work items and emails

Private Edition

Find detailed information about how to deploy this service in your environment.

• Intelligent Workload Distribution Private Edition Guide
• Email Private Edition Guide
• IWD Data Mart Private Edition Guide