From Genesys Documentation
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|UserFunctions= | |UserFunctions= | ||
|displayname=intelligent Workload Distribution | |displayname=intelligent Workload Distribution | ||
| − | |contentarea= | + | |contentarea=Genesys Engage Multicloud |
|landingpage=No | |landingpage=No | ||
|definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global workitem list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location. | |definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global workitem list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location. | ||
| Line 28: | Line 28: | ||
|Links='''Provisioning & configuring iWD''' | |Links='''Provisioning & configuring iWD''' | ||
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of iWD Setup}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of iWD Setup}} |
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDTestProvision}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDTestProvision}} |
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC}} |
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSummary}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSummary}} |
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDCategories}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDCategories}} |
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDPrioritization}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDPrioritization}} |
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}} |
'''Working with workitems in iWD Manager''' | '''Working with workitems in iWD Manager''' | ||
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}} |
| − | * {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMonitor}} | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMonitor}} |
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 01:14, June 9, 2020
This is a draft page; the published version of this page can be found at PEC-IWD.
Get Started
Release Notes
Provisioning & configuring IWD
- High-level overview of IWD setup
- Test IWD provisioning
- Roles and privileges for Workload Manager users
- View Summary
- View, edit, and create Categories and Rules
- View, edit, and create Prioritization schemas
- View, edit, and create Endpoints
- View, edit, and create Genesys Multicloud CX mailboxes
Working with work items in Workload Manager
Private Edition
Find detailed information about how to deploy this service in your environment.