Difference between revisions of "Draft:PEC-IWD"

Revision as of 11:57, May 20, 2020

This is a draft page; the published version of this page can be found at PEC-IWD.

Click on any of the following to see the documentation for that version:

Get Started

Release Notes

Provisioning & configuring IWD

Working with work items in Workload Manager

Private Edition

Find detailed information about how to deploy this service in your environment.

@@ Line 5: / Line 5: @@
 |contentarea=PureEngage
 |landingpage=No
-|definition=iWD takes workitems from existing enterprise software applications (such as ERP, BPM, DCM, Salesforce) as well as homegrown legacy systems, analyzes the business context of the workitem—for example, the associated business process, product requested, or value of the customer making the request—and creates a single global task list, sorted on business value, that ensures that the most critical or highest-value workitem are distribued to the right resource at the right time, regardless of media type, system or location.
+|definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global task list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location.
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections