From Genesys Documentation
m (Text replacement - "PureEngage" to "Genesys Engage") |
(Published) |
||
| Line 1: | Line 1: | ||
{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |||
| − | |||
|displayname=Callback | |displayname=Callback | ||
| − | |contentarea= | + | |previewers=CABPreview |
| + | |contentarea=Multicloud | ||
|landingpage=No | |landingpage=No | ||
|definition=Genesys Callback, which takes its name from the most typical form of deferred voice connection, supports a range of callback scenarios, including the classic callback offered by an IVR as well as call-ins that your customers initiate from your mobile app. | |definition=Genesys Callback, which takes its name from the most typical form of deferred voice connection, supports a range of callback scenarios, including the classic callback offered by an IVR as well as call-ins that your customers initiate from your mobile app. | ||
| Line 17: | Line 16: | ||
|Platform=GenesysEngage-onpremises | |Platform=GenesysEngage-onpremises | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |||
|Description=Find information about what changes in each release. | |Description=Find information about what changes in each release. | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GES Callback Release Note] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GES Callback Release Note] | ||
| Line 24: | Line 22: | ||
|Platform=GenesysEngage-onpremises | |Platform=GenesysEngage-onpremises | ||
|Type=Get Started | |Type=Get Started | ||
| − | |||
|Description=Start here if you are new to the Callback UI. | |Description=Start here if you are new to the Callback UI. | ||
|Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}} | |Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}} | ||
| Line 38: | Line 35: | ||
|Platform=GenesysEngage-onpremises | |Platform=GenesysEngage-onpremises | ||
|Type=Developer Resources | |Type=Developer Resources | ||
| − | |||
|Description=Find information and tutorials about the Genesys Engagement Services (GES) API for Callback. | |Description=Find information and tutorials about the Genesys Engagement Services (GES) API for Callback. | ||
|Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=Genesys Engage REST APIs and Tutorials for Callback}} | |Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=Genesys Engage REST APIs and Tutorials for Callback}} | ||
Revision as of 13:39, July 15, 2020
Click on any of the following to see the documentation for that version:
How callback works
Find information about the ways in which you can provide callback functionality in your contact center.
Release Notes
Find information about what changes in each release.
Get Started
Start here if you are new to the Callback UI.
Administrator
Find information about how to provision Callback and what you'll need to configure to support various callback scenarios.
Developer Resources
Find information and tutorials about the Genesys Engagement Services (GES) API for Callback.
Private Edition
Find detailed information about how to deploy this service in your environment.
Comments or questions about this documentation? Contact us for support!