From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=intelligent Workload Distribution | |displayname=intelligent Workload Distribution | ||
| + | |previewers=IWDPreview | ||
|contentarea=Genesys Engage Multicloud | |contentarea=Genesys Engage Multicloud | ||
|landingpage=No | |landingpage=No | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Get Started | |Type=Get Started | ||
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|Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|display text=How Cloud iWD works}} | |Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|display text=How Cloud iWD works}} | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/iWD Cloud intelligent Workload Distribution release notes] | |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/iWD Cloud intelligent Workload Distribution release notes] | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
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|Links='''Provisioning & configuring iWD''' | |Links='''Provisioning & configuring iWD''' | ||
Revision as of 20:00, July 7, 2020
This is a draft page; the published version of this page can be found at PEC-IWD.
Get Started
Release Notes
Provisioning & configuring IWD
- High-level overview of IWD setup
- Test IWD provisioning
- Roles and privileges for Workload Manager users
- View Summary
- View, edit, and create Categories and Rules
- View, edit, and create Prioritization schemas
- View, edit, and create Endpoints
- View, edit, and create Genesys Multicloud CX mailboxes
Working with work items in Workload Manager
Private Edition
Find detailed information about how to deploy this service in your environment.