From Genesys Documentation
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|contentarea=PureEngage | |contentarea=PureEngage | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global | + | |definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global workitem list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
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|Title= | |Title= | ||
|Description= | |Description= | ||
| − | |Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=iWD Setup | + | |Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of iWD Setup}} |
| − | {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic= | + | {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDTestProvision}} |
| − | + | {{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC}} | |
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 11:06, May 22, 2020
This is a draft page; the published version of this page can be found at PEC-IWD.
Get Started
Release Notes
Provisioning & configuring IWD
- High-level overview of IWD setup
- Test IWD provisioning
- Roles and privileges for Workload Manager users
- View Summary
- View, edit, and create Categories and Rules
- View, edit, and create Prioritization schemas
- View, edit, and create Endpoints
- View, edit, and create Genesys Multicloud CX mailboxes
Working with work items in Workload Manager
Private Edition
Find detailed information about how to deploy this service in your environment.