From Genesys Documentation
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|displayname=Intelligent Workload Distribution | |displayname=Intelligent Workload Distribution | ||
|previewers=IWDPreview | |previewers=IWDPreview | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=IWD lets you capture work items, emails , and leads ("work items") from existing enterprise workflow systems and create, monitor and manage a single Universal Queue for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value work items are distributed to the right resource at the right time, regardless of media type, system or location. | |definition=IWD lets you capture work items, emails , and leads ("work items") from existing enterprise workflow systems and create, monitor and manage a single Universal Queue for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value work items are distributed to the right resource at the right time, regardless of media type, system or location. | ||
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*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDPrioritization}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDPrioritization}} | ||
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}} | ||
| − | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMailboxes|display text=View, edit, and create Genesys | + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMailboxes|display text=View, edit, and create Genesys Multicloud CX mailboxes}} |
'''Working with work items in Workload Manager''' | '''Working with work items in Workload Manager''' | ||
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*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}} | ||
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMonitor}} | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMonitor}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Private Edition | ||
| + | |Description={{PrivateEditionBoilerplate|Boilerplate=3}} | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=IWDPEGuide}} | ||
| + | *{{Link-AnywhereElse|product=PEC-Email|version=Current|manual=EmailPEGuide}} | ||
| + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=IWDDMPEGuide}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 16:00, July 21, 2022
This is a draft page; the published version of this page can be found at PEC-IWD.
Get Started
Release Notes
Provisioning & configuring IWD
- High-level overview of IWD setup
- Test IWD provisioning
- Roles and privileges for Workload Manager users
- View Summary
- View, edit, and create Categories and Rules
- View, edit, and create Prioritization schemas
- View, edit, and create Endpoints
- View, edit, and create Genesys Multicloud CX mailboxes
Working with work items in Workload Manager
Private Edition
Find detailed information about how to deploy this service in your environment.