From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |displayname=Genesys | + | |displayname=Genesys Multicloud CX |
| − | |editors= | + | |admins=Xavier |
| − | |contentarea=Multicloud | + | |editors=Connie.boring@genesys.com, Dan.hicks@genesys.com, George.mather@genesys.com |
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=Yes | |landingpage=Yes | ||
|definition=Deliver competitively superior customer experiences and digital transformation at any scale. | |definition=Deliver competitively superior customer experiences and digital transformation at any scale. | ||
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Title=Genesys | + | |Title=Genesys Multicloud CX - how it works |
| − | |Description=Articles describing the basics of how different Genesys | + | |Description=Articles describing the basics of how different Genesys Multicloud CX applications and features work, and how to get started using them. |
| − | |Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys | + | |Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Multicloud CX]] |
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Private Edition | ||
| + | |Title=Setting up private edition | ||
| + | |Description=Find information on how to deploy Genesys Multicloud CX private edition in your environment. | ||
| + | |Links=*[[PrivateEdition|Genesys Multicloud CX private edition portal]] | ||
| + | |||
| + | '''Quick links:''' | ||
| + | |||
| + | *{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Suite-level deployment}} | ||
| + | *{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=Operations|display text=Suite-level operations}} | ||
| + | *{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=GEServices|display text=Service-level deployment}} | ||
| + | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Title=All content | |Title=All content | ||
| − | |Description=A list to help you find all technical content available for Genesys | + | |Description=A list to help you find all technical content available for Genesys Multicloud CX. |
|Links=*[[System/AllContent|All applications]] | |Links=*[[System/AllContent|All applications]] | ||
*[[UseCases|Use Cases]] | *[[UseCases|Use Cases]] | ||
| Line 21: | Line 34: | ||
*[https://docs.genesys.com/Documentation/International International (translated)] | *[https://docs.genesys.com/Documentation/International International (translated)] | ||
*[[System/AllDeprecations|Feature deprecations]] | *[[System/AllDeprecations|Feature deprecations]] | ||
| + | *[https://docs.genesys.com/ On-premises documentation] | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Title=User roles | |Title=User roles | ||
| − | |Description=Portal pages that pull together information for your role in Genesys | + | |Description=Portal pages that pull together information for your role in Genesys Multicloud CX contact centers. |
|Links=*[[PEC-Admin|Administrators]] | |Links=*[[PEC-Admin|Administrators]] | ||
*[[PEC-Agent|Agents]] | *[[PEC-Agent|Agents]] | ||
| Line 30: | Line 44: | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Title=Multicloud integrations | |Title=Multicloud integrations | ||
| − | |Description=Integrating Genesys | + | |Description=Integrating Genesys Multicloud CX software with the Genesys Cloud CX services. |
| − | |Links= | + | |Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud|display text=Using Predictive Engagement in Genesys Multicloud CX}} |
| − | *{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud|display text=Using Predictive Engagement in Genesys | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Title=Hybrid integrations | |Title=Hybrid integrations | ||
| − | |Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud services. | + | |Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud CX services. |
| − | |Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys | + | |Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Multicloud CX hybrid integrations]] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Title=Genesys Engage on-premises | |Title=Genesys Engage on-premises | ||
|Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises]. | |Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises]. | ||
}} | }} | ||
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}} | }} | ||
Latest revision as of 05:10, August 22, 2024
Click on any of the following to see the documentation for that version:
Genesys Multicloud CX - how it works
Articles describing the basics of how different Genesys Multicloud CX applications and features work, and how to get started using them.
Setting up private edition
Find information on how to deploy Genesys Multicloud CX private edition in your environment.
Quick links:
All content
A list to help you find all technical content available for Genesys Multicloud CX.
User roles
Portal pages that pull together information for your role in Genesys Multicloud CX contact centers.
Comments or questions about this documentation? Contact us for support!