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(Created page with "{{ContentAreaLandingPage |ContentArea=Genesys Engage Multicloud |Description=Genesys's PureEngage architecture leverages the world-class SIP-based GVP/Media Services products...")
 
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{{ContentAreaLandingPage
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{{MintyDocsProduct
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|ContentArea=Genesys Engage Multicloud
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|displayname=Genesys Multicloud CX
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|Description=Genesys's PureEngage architecture leverages the world-class SIP-based GVP/Media Services products at Genesys's core while providing the full Genesys suite of services in the cloud. This offer is customizable to meet the needs of enterprise customers, whether they need a large number of seats, heavy-duty premise system integration, or bespoke routing and reporting. Built on Genesys’s market-leading universal queuing and routing features, the full Genesys suite will add the ability to support blended agents of any type, including blending inbound with outbound, voice with e-Services, or any other combination.
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|admins=Xavier
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|Video=
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|editors=Connie.boring@genesys.com, Dan.hicks@genesys.com, George.mather@genesys.com
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|contentarea=PureEngage
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|contentarea=Genesys Multicloud CX
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|landingpage=Yes
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|definition=Deliver competitively superior customer experiences and digital transformation at any scale.
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|ComingSoon=No
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|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
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|Title=Genesys Multicloud CX - how it works
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|Description=Articles describing the basics of how different Genesys Multicloud CX applications and features work, and how to get started using them.
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|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Multicloud CX]]
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}}{{MintyDocsProductLandingSections
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|Type=Private Edition
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|Title=Setting up private edition
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|Description=Find information on how to deploy Genesys Multicloud CX private edition in your environment.
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|Links=*[[PrivateEdition|Genesys Multicloud CX private edition portal]]
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'''Quick links:'''
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*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Suite-level deployment}}
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*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=Operations|display text=Suite-level operations}}
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*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=GEServices|display text=Service-level deployment}}
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|Columns=No
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}}{{MintyDocsProductLandingSections
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|Title=All content
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|Description=A list to help you find all technical content available for Genesys Multicloud CX.
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|Links=*[[System/AllContent|All applications]]
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*[[UseCases|Use Cases]]
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*[https://docs.genesys.com/Glossary Glossary]
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*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud}}
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*[https://docs.genesys.com/Documentation/Options Configuration options]
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*[[System|System-level]]
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*[https://docs.genesys.com/Documentation/International International (translated)]
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*[[System/AllDeprecations|Feature deprecations]]
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*[https://docs.genesys.com/ On-premises documentation]
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}}{{MintyDocsProductLandingSections
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|Title=User roles
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|Description=Portal pages that pull together information for your role in Genesys Multicloud CX contact centers.
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|Links=*[[PEC-Admin|Administrators]]
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*[[PEC-Agent|Agents]]
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*[[PEC-Super|Supervisors]]
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*[[PEC-Developer|Developers]]
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}}{{MintyDocsProductLandingSections
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|Title=Multicloud integrations
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|Description=Integrating Genesys Multicloud CX software with the Genesys Cloud CX services.
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|Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud|display text=Using Predictive Engagement in Genesys Multicloud CX}}
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|Columns=No
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}}{{MintyDocsProductLandingSections
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|Title=Hybrid integrations
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|Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud CX services.
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|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Multicloud CX hybrid integrations]]
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}}{{MintyDocsProductLandingSections
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|Title=Genesys Engage on-premises
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|Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
 
}}
 
}}
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{{ContentAreaLandingPageSection
 
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|Heading=How Things Work in PureEngage Cloud
 
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|Type=Other
 
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|Description=Find all How It Works and Getting Started articles for the various PureEngage Cloud applications and features.
 
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|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with PureEngage]]
 
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|Status=No
 
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}}
 
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{{ContentAreaLandingPageSection
 
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|Heading=Release Notes
 
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|Type=Release Notes
 
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|Description=See all PureEngage [https://docs.genesys.com/Documentation/RN Release Notes].
 
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|Links=
 
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|Status=No
 
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}}
 
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{{ContentAreaLandingPageSection
 
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|Heading=PureEngage Cloud
 
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|Type=Agent
 
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|Description=Find content for [https://docs.genesys.com/Documentation/Cloud Genesys PureEngage Cloud] agents, supervisors, and administrators.
 
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|Links=
 
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|Status=No
 
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}}
 
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{{ContentAreaLandingPageSection
 
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|Heading=PureEngage On-Premises
 
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|Type=Supervisor
 
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|Description=Find all information for all users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises PureEngage On-Premises].
 
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|Links=
 
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|Status=No
 
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}}
 
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{{ContentAreaLandingPageSection
 
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|Heading=PureEngage Cloud Developers
 
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|Type=Developer
 
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|Description=Learn about the Developer role in PureEngage. If you're interested in all Genesys services and APIs, check out [https://developer.genesyscloud.com Developer Resources].
 
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|Links=
 
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|Status=No
 
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}}
 
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{{ContentAreaLandingPageSection
 
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|Heading=Provisioning PureEngage Hybrid Integrations
 
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|Type=Administrator
 
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|Description=Learn the essential provisioning steps to enable a hybrid integration between PureEngage On-Prem deployments and Genesys PureCloud services.
 
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|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning PureEngage Hybrid Integrations]]
 
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|Status=No
 
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}}
 
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{{ContentAreaLandingPageSection
 
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|Heading=Suite-wide content
 
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|Type=Other
 
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|Description=
 
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|Links=*[[UseCases|Genesys Use Cases]]
 
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*[https://docs.genesys.com/Glossary Genesys Glossary]
 
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*[https://docs.genesys.com/Documentation/RN Release Notes]
 
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*[https://docs.genesys.com/Documentation/Options Configuration Options]
 
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*[https://docs.genesys.com/Documentation/System System-level Guides]
 
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*[https://docs.genesys.com/Documentation/International International (translated]
 
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|Status=No
 
 
}}
 
}}

Latest revision as of 05:10, August 22, 2024

Click on any of the following to see the documentation for that version:

Book.png

Genesys Multicloud CX - how it works

Articles describing the basics of how different Genesys Multicloud CX applications and features work, and how to get started using them.

PrivateEditionBlack.png

Setting up private edition

Find information on how to deploy Genesys Multicloud CX private edition in your environment.

Quick links:

Book.png

All content

A list to help you find all technical content available for Genesys Multicloud CX.

Book.png

User roles

Portal pages that pull together information for your role in Genesys Multicloud CX contact centers.

Retrieved from "https://all.docs.genesys.com/GenesysEngageMulticloud (2025-06-19 21:36:44)"
Comments or questions about this documentation? Contact us for support!