Difference between revisions of "Draft:PEC-IWD"

Latest revision as of 16:00, July 21, 2022

This is a draft page; the published version of this page can be found at PEC-IWD.

Click on any of the following to see the documentation for that version:

Get Started

How IWD works

Release Notes

Intelligent Workload Distribution release notes

Provisioning & configuring IWD

Working with work items in Workload Manager

Private Edition

Find detailed information about how to deploy this service in your environment.

@@ Line 1: / Line 1: @@
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-|displayname=intelligent Workload Distribution
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-|contentarea=PureEngage
 |landingpage=No
-|definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global task list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location.
+|definition=IWD lets you capture work items, emails , and leads ("work items") from existing enterprise workflow systems and create, monitor and manage a single Universal Queue for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value work items are distributed to the right resource at the right time, regardless of media type, system or location.
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-|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/iWD Cloud intelligent Workload Distribution release notes]
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-|Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=iWD Setup process overview}}
-{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC|display text=Set up roles and privileges}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of IWD setup}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDTestProvision}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSummary}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDCategories}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDPrioritization}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMailboxes|display text=View, edit, and create Genesys Multicloud CX mailboxes}}
-<br />
+'''Working with work items in Workload Manager'''
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMonitor}}
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+|Type=Private Edition
-|Type=Business User
+|Description={{PrivateEditionBoilerplate|Boilerplate=3}}
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+|Links=*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=IWDPEGuide}}
-|Description=
+*{{Link-AnywhereElse|product=PEC-Email|version=Current|manual=EmailPEGuide}}
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