Difference between revisions of "Draft:PEC-IWD"

Latest revision as of 16:00, July 21, 2022

This is a draft page; the published version of this page can be found at PEC-IWD.

Click on any of the following to see the documentation for that version:

Get Started

How IWD works

Release Notes

Intelligent Workload Distribution release notes

Provisioning & configuring IWD

Working with work items in Workload Manager

Private Edition

Find detailed information about how to deploy this service in your environment.

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
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+|displayname=Intelligent Workload Distribution
-|UserFunctions=
+|previewers=IWDPreview
-|displayname=intelligent Workload Distribution
+|contentarea=Genesys Multicloud CX
-|contentarea=PureEngage
 |landingpage=No
-|definition=iWD lets you capture workitems from existing enterprise workflow systems and create, monitor and manage a single global task list for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value workitems are distributed to the right resource at the right time, regardless of media type, system or location.
+|definition=IWD lets you capture work items, emails , and leads ("work items") from existing enterprise workflow systems and create, monitor and manage a single Universal Queue for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value work items are distributed to the right resource at the right time, regardless of media type, system or location.
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-|Title=
+|Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|display text=How IWD works}}
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-|Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWD}}
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-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
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-|Title=
+|Links=[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Intelligent_Workload_Distribution Intelligent Workload Distribution release notes]
-|Description=
-|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/iWD Cloud intelligent Workload Distribution release notes]
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-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
-|Type=Administrator
+|Links='''Provisioning & configuring IWD'''
-|Title=
-|Description=
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of IWD setup}}
-|Links=
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDTestProvision}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSummary}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDCategories}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDPrioritization}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMailboxes|display text=View, edit, and create Genesys Multicloud CX mailboxes}}
+'''Working with work items in Workload Manager'''
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMonitor}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Type=Private Edition
+|Description={{PrivateEditionBoilerplate|Boilerplate=3}}
+|Links=*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=IWDPEGuide}}
+*{{Link-AnywhereElse|product=PEC-Email|version=Current|manual=EmailPEGuide}}
+*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=IWDDMPEGuide}}
 |Columns=No
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