From Genesys Documentation
Jump to: navigation, search
 
(32 intermediate revisions by 6 users not shown)
Line 1: Line 1:
 
{{MintyDocsProduct
 
{{MintyDocsProduct
−
|WithTabber=
+
|displayname=Intelligent Workload Distribution
−
|UserFunctions=
+
|previewers=IWDPreview
−
|displayname=intelligent Workload Distribution
+
|contentarea=Genesys Multicloud CX
−
|contentarea=PureEngage
 
 
|landingpage=No
 
|landingpage=No
−
|definition=iWD takes workitems from existing enterprise software applications (such as ERP, BPM, DCM, Salesforce) as well as homegrown legacy systems, analyzes the business context of the workitem—for example, the associated business process, product requested, or value of the customer making the request—and creates a single global task list, sorted on business value, that ensures that the most critical or highest-value workitem are distribued to the right resource at the right time, regardless of media type, system or location.
+
|definition=IWD lets you capture work items, emails , and leads ("work items") from existing enterprise workflow systems and create, monitor and manage a single Universal Queue for your contact center, sorted on business value and prioritized to ensure that the most critical or highest-value work items are distributed to the right resource at the right time, regardless of media type, system or location.
 
|ComingSoon=No
 
|ComingSoon=No
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
−
|Platform=PureEngage
+
|Platform=GenesysEngage-cloud
 
|Type=Get Started
 
|Type=Get Started
−
|Title=
+
|Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|display text=How IWD works}}
−
|Description=
 
−
|Links={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWD}}
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage
+
|Platform=GenesysEngage-cloud
 
|Type=Release Notes
 
|Type=Release Notes
−
|Title=
+
|Links=[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Intelligent_Workload_Distribution Intelligent Workload Distribution release notes]
−
|Description=
+
|Columns=No
−
|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/iWD Cloud intelligent Workload Distribution release notes]
+
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysEngage-cloud
 +
|Links='''Provisioning & configuring IWD'''
 +
 
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSetup|display text=High-level overview of IWD setup}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDTestProvision}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDRBAC}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDSummary}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDCategories}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDPrioritization}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDEndpoints}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMailboxes|display text=View, edit, and create Genesys Multicloud CX mailboxes}}
 +
 
 +
'''Working with work items in Workload Manager'''
 +
 
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDGTL}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMonitor}}
 +
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Type=Private Edition
 +
|Description={{PrivateEditionBoilerplate|Boilerplate=3}}
 +
|Links=*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=IWDPEGuide}}
 +
*{{Link-AnywhereElse|product=PEC-Email|version=Current|manual=EmailPEGuide}}
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=IWDDMPEGuide}}
 
|Columns=No
 
|Columns=No
 
}}
 
}}
−
|PlatformPrefix=PEC-
 
−
|workspace_id=IWD
 
 
}}
 
}}

Latest revision as of 16:00, July 21, 2022

This is a draft page; the published version of this page can be found at PEC-IWD.
Click on any of the following to see the documentation for that version:

GetStarted.png

Get Started

How IWD works

ReleaseNotes.png

Release Notes

Intelligent Workload Distribution release notes

Book.png

Provisioning & configuring IWD

Working with work items in Workload Manager

PrivateEditionBlack.png

Private Edition

Find detailed information about how to deploy this service in your environment.

Retrieved from "https://all.docs.genesys.com/Draft:PEC-IWD (2025-06-20 22:57:32)"