Difference between revisions of "Draft:WID"

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.

Click on any of the following to see the documentation for that version:

Genesys Cloud
Genesys Multicloud CX

Functional Overview

Web Messaging

Genesys Widgets overview

WebChat Widget

Administrator Resources

Developer resources

API Reference

Genesys Widgets Extensions

Widgets Bus API overview

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

How it works

How Genesys Widgets works

Release Notes

Genesys Widgets Release Notes

Administrator resources

Developer resources

API Reference

Widgets Bus API overview

Genesys Widgets extensions

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Widgets Features and Highlights

WebChat Widget

Callback Widget

Video

Genesys Widgets videos

Genesys Engage on-premises

Genesys Widgets on-premises documentation

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |WithTabber=Yes
-|UserFunctions=
 |displayname=Widgets
-|admins=
+|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
-|editors=Ainfant,Prkumar,Rangamut,Edjamer,Rmahalin,Ssahulha,Ssanthan,Bfriend,Rsai,Acicchit
+|previewers=WIDPreview
-|previewers=
+|contentarea=Shared
-|contentarea=Genesys Cloud
 |landingpage=No
-|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that can be embedded in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
+|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
-|Platforms=PureCloud, PureEngage, PureConnect
+|Platforms=GenesysCloud, GenesysEngage-onpremises
-|ComingSoon=No
+|ComingSoon=Yes
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-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
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-|Links=
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 }}{{MintyDocsProductLandingSections
-|Platform=PureCloud
+|Platform=GenesysCloud
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-|Title=Overview and Features
+|Title=Functional Overview
-|Description=
+|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
-|Links=
+{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
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 }}{{MintyDocsProductLandingSections
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-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Platform=PureCloud
 |Type=XYZ Documentation
-|Title=Web Chat Widget
+|Title=WebChat Widget
-|Description=
+|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
-|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
 *[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
+*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
-*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
+*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
-*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
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-|Title=
+|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Widgets}}
-|Description=
-|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Genesys Engage Release Notes]
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=XYZ Documentation
-|Title=Administrator Resources
+|Title=Administrator resources
-|Description=
+|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=How to deploy widgets on your website}}
-|Links=*[[WID/Current/Developer/GWCDeployment|How to deploy widgets on your website]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
-*[[WID/Current/Developer/GWCSupportedBrowsers|Supported browsers]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
-*[[WID/Current/Developer/GWCCookies|Cookies]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}}
-*[[WID/Current/Developer/Accessibility|Accessibility]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
-*[[WID/Current/Developer/GWCInternat|Localization]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
-*[[WID/Current/Developer/GWCCustomize|Branding]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}}
 |Columns=Yes
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
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-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Platform=PureEngage
 |Type=Developer Resources
-|Title=
+|Title=Developer resources
-|Description=
 |Links=[[WID/Current/SDK|API Reference]]
@@ Line 80: / Line 59: @@
 *[[WID/Current/SDK/Overlay-combined|Overlay]]
 *[[WID/Current/SDK/Toaster-combined|Toaster]]
-*[[WID/Current/SDK/WindowManager-combined|WindowManager]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
-*[[WID/Current/SDK/WebChatService-combined|WebChatService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}}
-*[[WID/Current/SDK/CallUs-combined|CallUs]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
-*[[WID/Current/SDK/CallbackService-combined|CallbackService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
 *[[WID/Current/SDK/Callback-combined|Callback]]
 *[[WID/Current/SDK/Calendar-combined|Calendar]]
-*[[WID/Current/SDK/StatsService-combined|StatsService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
-*[[WID/Current/SDK/ChannelSelector-combined|ChannelSelector]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
 *[[WID/Current/SDK/Console-combined|Console]]
 *[[WID/Current/SDK/SideBar-combined|SideBar]]
-*[[WID/Current/SDK/WebChat-combined|WebChat]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
 *[[WID/Current/SDK/Engagement-combined|Engage]]
-[[WID/Current/SDK/GWCBusAPIOverview|Using CXBus]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
-[[WID/Current/SDK/GWCBusExtensions|Building Extensions]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysCloud
-|Type=XYZ Documentation
-|Title=Pure Engage On-premises
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-}}{{MintyDocsProductLandingSections
-|Platform=PureCloud
 |Type=XYZ Documentation
 |Title=Administrator Resources
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+|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
-|Links=*[[WID/Current/Developer/GWCSupportedBrowsers|Supported Browsers]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
-*[[WID/Current/Developer/GWCCookies|Cookies]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
-*[[WID/Current/Developer/Accessibility|Accessibility]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
-*[[WID/Current/Developer/GWCInternat|Localization]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
-*[[WID/Current/Developer/GWCCustomize|Branding]]
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+|Platform=GenesysCloud
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-|Title=
+|Title=Developer resources
-|Description=
+|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
-|Links=API Reference
-*[[WID/Current/SDK/App-combined|App]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
-*[[WID/Current/SDK/Common|Common]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
-*[[WID/Current/SDK/Overlay-combined|Overlay]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
-*[[WID/Current/SDK/Toaster-combined|Toaster]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
-*[[WID/Current/SDK/WindowManager-combined|WindowManager]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
-*[[WID/Current/SDK/WebChatService-combined|WebChatService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
-*[[WID/Current/SDK/CallUs-combined|CallUs]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
-*[[WID/Current/SDK/ChannelSelector-combined|ChannelSelector]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
-*[[WID/Current/SDK/Console-combined|Console]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
-*[[WID/Current/SDK/SideBar-combined|SideBar]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
-*[[WID/Current/SDK/WebChat-combined|WebChat]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
-*[[WID/Current/SDK/Engagement-combined|Engage]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
-[[WID/Current/SDK/GWCBusAPIOverview|Using CXBus]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
-[[WID/Current/SDK/GWCBusExtensions|Building extensions]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
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-|Platform=PureCloud
+|Platform=GenesysCloud, GenesysEngage-cloud
 |Type=FAQ
 |Title=Solution Best Practices
-|Description=
+|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
-|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
+{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Get Started
+|Title=Widgets Features and Highlights
+|Description=Discover the features and highlights of Genesys Widgets.
+|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
+{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Video
+|Links={{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Widgets_videos|display text=Genesys Widgets videos}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
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