Difference between revisions of "Draft:WID"

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.

Click on any of the following to see the documentation for that version:

Genesys Cloud
Genesys Multicloud CX

Functional Overview

Web Messaging

Genesys Widgets overview

WebChat Widget

Administrator Resources

Developer resources

API Reference

Genesys Widgets Extensions

Widgets Bus API overview

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

How it works

How Genesys Widgets works

Release Notes

Genesys Widgets Release Notes

Administrator resources

Developer resources

API Reference

Widgets Bus API overview

Genesys Widgets extensions

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Widgets Features and Highlights

WebChat Widget

Callback Widget

Video

Genesys Widgets videos

Genesys Engage on-premises

Genesys Widgets on-premises documentation

@@ Line 1: / Line 1: @@
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+|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
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-|definition=Genesys Widgets is a collection of lightweight and highly configurable widgets that are optimized for mobile devices and support a variety of communication channels
+|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
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+|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
-|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
-*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
-*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
+{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
-*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
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+|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
-|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
+*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
+*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
+*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
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+|Platform=GenesysEngage-cloud
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-|Platform=PureConnect
+|Platform=GenesysEngage-cloud
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-|Title=Configuration
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-|Description=
+|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=How to deploy widgets on your website}}
-|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_configuration.htm Configure a widget]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_view.htm Widgets View]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_general_configuration.htm Widgets General Configuration]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}}
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_plugins_configuration.htm Widgets Plugin Configuration]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_extensions_configuration.htm Widgets Extensions Configuration]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_unrestricted_properties.htm Widgets Unrestricted Properties Configuration]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}}
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_custom_theme.htm Custom Themes and Forms]
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-|Platform=PureConnect
+|Platform=GenesysEngage-cloud
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+|Title=Developer resources
+|Links=[[WID/Current/SDK|API Reference]]
+*[[WID/Current/SDK/App-combined|App]]
+*[[WID/Current/SDK/Common|Common]]
+*[[WID/Current/SDK/Overlay-combined|Overlay]]
+*[[WID/Current/SDK/Toaster-combined|Toaster]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
+*[[WID/Current/SDK/Callback-combined|Callback]]
+*[[WID/Current/SDK/Calendar-combined|Calendar]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
+*[[WID/Current/SDK/Console-combined|Console]]
+*[[WID/Current/SDK/SideBar-combined|SideBar]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
+*[[WID/Current/SDK/Engagement-combined|Engage]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
+{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}}
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-|Title=Agent Resources
+|Title=Administrator Resources
-|Description=Agents handle interactions created by Genesys Widgets in the same manner as they handle other calls, chats, or callback requests.
+|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
-|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/client_introduction_basl.htm Interaction Connect Help]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
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-|Platform=PureEngage, PureConnect
+|Platform=GenesysCloud
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-|Title=
+|Title=Developer resources
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-|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|display text=Widgets API Reference}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
+{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
+{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
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+|Title=Solution Best Practices
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+{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
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-|Platform=PureEngage, PureCloud
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+|Description=Discover the features and highlights of Genesys Widgets.
-|Links=
+|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
+{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
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+}}{{MintyDocsProductLandingSections
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+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=XYZ Documentation
+|Title=Genesys Engage on-premises
+|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets on-premises documentation]
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-|workspace_id=WID
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