From Genesys Documentation
Jump to: navigation, search
 
(206 intermediate revisions by 11 users not shown)
Line 1: Line 1:
 
{{MintyDocsProduct
 
{{MintyDocsProduct
 
|WithTabber=Yes
 
|WithTabber=Yes
−
|UserFunctions=
 
 
|displayname=Widgets
 
|displayname=Widgets
−
|admins=
+
|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
−
|editors=Ainfant,Prkumar,Rangamut,Edjamer,Rmahalin,Ssahulha,Ssanthan,Bfriend,Rsai
+
|previewers=WIDPreview
−
|previewers=
+
|contentarea=Shared
−
|contentarea=Genesys Cloud
 
 
|landingpage=No
 
|landingpage=No
−
|definition=Genesys Widgets is a collection of lightweight and highly configurable widgets that are optimized for mobile devices and support a variety of communication channels
+
|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
−
|Platforms=PureCloud, PureEngage, PureConnect
+
|Platforms=GenesysCloud, GenesysEngage-onpremises
−
|ComingSoon=No
+
|ComingSoon=Yes
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
−
|Platform=PureCloud
+
|Platform=GenesysEngage-cloud
−
|Type=Release Notes
+
|Type=Get Started
−
|Title=
+
|Title=How it works
−
|Description=
+
|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
−
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Widgets Release Notes]
+
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysCloud
 +
|Type=XYZ Documentation
 +
|Title=Functional Overview
 +
|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
 +
 
 +
{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
 +
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysCloud
 +
|Type=XYZ Documentation
 +
|Title=WebChat Widget
 +
|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
 +
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 +
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
 +
*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureConnect
+
|Platform=GenesysEngage-cloud
 
|Type=Release Notes
 
|Type=Release Notes
−
|Title=
+
|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Widgets}}
−
|Description=
 
−
|Links=[https://help.genesys.com/cic/releasenotes/ Release Notes Web App]
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureCloud
+
|Platform=GenesysEngage-cloud
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
−
|Title=Web chat widget
+
|Title=Administrator resources
−
|Description=
+
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=How to deploy widgets on your website}}
−
|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
−
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}}
 +
|Columns=Yes
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysEngage-cloud
 +
|Type=Developer Resources
 +
|Title=Developer resources
 +
|Links=[[WID/Current/SDK|API Reference]]
 +
 
 +
*[[WID/Current/SDK/App-combined|App]]
 +
*[[WID/Current/SDK/Common|Common]]
 +
*[[WID/Current/SDK/Overlay-combined|Overlay]]
 +
*[[WID/Current/SDK/Toaster-combined|Toaster]]
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
 +
*[[WID/Current/SDK/Callback-combined|Callback]]
 +
*[[WID/Current/SDK/Calendar-combined|Calendar]]
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
 +
*[[WID/Current/SDK/Console-combined|Console]]
 +
*[[WID/Current/SDK/SideBar-combined|SideBar]]
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
 +
*[[WID/Current/SDK/Engagement-combined|Engage]]
 +
 
 +
{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
  
−
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
+
{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}}
−
*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureCloud
+
|Platform=GenesysCloud
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
−
|Title=Solutions, best practices, and business scenarios
+
|Title=Administrator Resources
−
|Description=
+
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
−
|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
 +
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=GenesysCloud
 +
|Type=Developer Resources
 +
|Title=Developer resources
 +
|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
 +
 
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
 +
 
 +
{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
 +
 
 +
{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage
+
|Platform=GenesysCloud, GenesysEngage-cloud
−
|Type=Get Started
+
|Type=FAQ
−
|Title=How it Works
+
|Title=Solution Best Practices
−
|Description=
+
|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
−
|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
+
 
 +
{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage, PureConnect
+
|Platform=GenesysEngage-cloud
 
|Type=Get Started
 
|Type=Get Started
−
|Title=
+
|Title=Widgets Features and Highlights
−
|Description=
+
|Description=Discover the features and highlights of Genesys Widgets.
−
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets.htm Overview]
+
|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
 +
 
 +
{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage, PureConnect
+
|Platform=GenesysEngage-cloud
−
|Type=Developer Resources
+
|Type=Video
−
|Title=
+
|Links={{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Widgets_videos|display text=Genesys Widgets videos}}
−
|Description=
 
−
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|display text=Widgets API Reference}}
 
−
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer}}
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage
+
|Platform=GenesysEngage-cloud
−
|Type=Get Started
+
|Type=XYZ Documentation
−
|Title=Web Chat widget
+
|Title=Genesys Engage on-premises
−
|Description=
+
|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets on-premises documentation]
−
|Links=
 
 
|Columns=No
 
|Columns=No
 
}}
 
}}
−
|workspace_id=WID
 
 
}}
 
}}

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.
Click on any of the following to see the documentation for that version:
Error creating thumbnail: Unable to save thumbnail to destination

Functional Overview

Web Messaging

Genesys Widgets overview

Error creating thumbnail: Unable to save thumbnail to destination

WebChat Widget

Error creating thumbnail: Unable to save thumbnail to destination

Administrator Resources

Error creating thumbnail: Unable to save thumbnail to destination

Developer resources

API Reference

Genesys Widgets Extensions

Widgets Bus API overview

Error creating thumbnail: Unable to save thumbnail to destination

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Error creating thumbnail: Unable to save thumbnail to destination

How it works

How Genesys Widgets works

Error creating thumbnail: Unable to save thumbnail to destination

Release Notes

Genesys Widgets Release Notes

Error creating thumbnail: Unable to save thumbnail to destination

Administrator resources

Error creating thumbnail: Unable to save thumbnail to destination

Developer resources

API Reference

Widgets Bus API overview

Genesys Widgets extensions

Error creating thumbnail: Unable to save thumbnail to destination

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Error creating thumbnail: Unable to save thumbnail to destination

Widgets Features and Highlights

WebChat Widget

Callback Widget

Error creating thumbnail: Unable to save thumbnail to destination

Video

Genesys Widgets videos

Error creating thumbnail: Unable to save thumbnail to destination

Genesys Engage on-premises

Genesys Widgets on-premises documentation

Retrieved from "https://all.docs.genesys.com/Draft:WID (2025-06-20 09:38:16)"