Difference between revisions of "WID/GC-overview"
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| − | |structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer. | + | |structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet. |
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|structuredtext=Genesys provides streamlined, lightweight, extensible, and mobile optimized widgets. By embedding widgets on your website, you can obtain great customer experiences powered by Genesys Cloud. Genesys Widgets provides your customers with access to self or assisted services, which can also be personalized and proactively offered based on monitoring of your users' web navigation patterns. | |structuredtext=Genesys provides streamlined, lightweight, extensible, and mobile optimized widgets. By embedding widgets on your website, you can obtain great customer experiences powered by Genesys Cloud. Genesys Widgets provides your customers with access to self or assisted services, which can also be personalized and proactively offered based on monitoring of your users' web navigation patterns. | ||
| − | Within Genesys Cloud, the | + | Within Genesys Cloud, the [https://developer.genesys.cloud/api/digital/webchat/widget-version2 Web Chat widget version 2] allows customers to start a chat conversation with your business, either through bots or with a live agent. |
| − | For more information | + | For more information about the Genesys Cloud Web Chat solution, see [https://help.mypurecloud.com/articles/?p=194115 About widgets for web chat] in the Genesys Cloud Resource Center. |
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Revision as of 13:27, April 14, 2021
Contents
Explore the basics of Genesys Widgets for Genesys Cloud.
If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat. To use web messaging, you configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet.
Introduction
Genesys provides streamlined, lightweight, extensible, and mobile optimized widgets. By embedding widgets on your website, you can obtain great customer experiences powered by Genesys Cloud. Genesys Widgets provides your customers with access to self or assisted services, which can also be personalized and proactively offered based on monitoring of your users' web navigation patterns.
Within Genesys Cloud, the Web Chat widget version 2 allows customers to start a chat conversation with your business, either through bots or with a live agent.
For more information about the Genesys Cloud Web Chat solution, see About widgets for web chat in the Genesys Cloud Resource Center.
Available features
Within Genesys Cloud, the following features are available:
General
- Desktop and mobile browser support
- Light and dark predefined themes
- Customizable themes with branded colors
- Predefined language packs (all languages supported by Genesys Cloud)
- Customizable and localizable labels
- Accessibility (WCAG 2.1 Level AA)
- Deployment through the Genesys Cloud regional Content Delivery Network (CDN)
- First party browser cookie support
WebChat
- Customizable chat registration form
- Agent typing indicator
- Character counter
- Predefined Agent and Bot avatars
- Customizable emojis
- Start chat button
More widgets