Difference between revisions of "GenesysEngageMulticloud"

Latest revision as of 05:10, August 22, 2024

Click on any of the following to see the documentation for that version:

Genesys Multicloud CX - how it works

Articles describing the basics of how different Genesys Multicloud CX applications and features work, and how to get started using them.

Getting Started with Genesys Multicloud CX

Setting up private edition

Find information on how to deploy Genesys Multicloud CX private edition in your environment.

Genesys Multicloud CX private edition portal

Quick links:

All content

A list to help you find all technical content available for Genesys Multicloud CX.

User roles

Portal pages that pull together information for your role in Genesys Multicloud CX contact centers.

@@ Line 1: / Line 1: @@
-{{ContentAreaLandingPage
+{{MintyDocsProduct
-|ContentArea=Genesys Engage Multicloud
+|displayname=Genesys Multicloud CX
-|Description=Deliver competitively superior customer experiences and digital transformation at any scale.
+|admins=Xavier
-|Video=
+|editors=Connie.boring@genesys.com, Dan.hicks@genesys.com, George.mather@genesys.com
-|contentarea=Genesys Engage
+|contentarea=Genesys Multicloud CX
-}}
+|landingpage=Yes
-{{ContentAreaLandingPageSection
+|definition=Deliver competitively superior customer experiences and digital transformation at any scale.
-|Heading=How Things Work in Genesys Engage Multicloud
+|ComingSoon=No
-|Type=Other
+|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
-|Description=Find all How It Works and Getting Started articles for the various Genesys Engage Multicloud applications and features.
+|Title=Genesys Multicloud CX - how it works
-|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Engage]]
+|Description=Articles describing the basics of how different Genesys Multicloud CX applications and features work, and how to get started using them.
-|Status=No
+|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Multicloud CX]]
-}}
+}}{{MintyDocsProductLandingSections
-{{ContentAreaLandingPageSection
+|Type=Private Edition
-|Heading=Release Notes
+|Title=Setting up private edition
-|Type=Release Notes
+|Description=Find information on how to deploy Genesys Multicloud CX private edition in your environment.
-|Description=See all Genesys Engage [https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release Notes].
+|Links=*[[PrivateEdition|Genesys Multicloud CX private edition portal]]
-|Links=
-|Status=No
+'''Quick links:'''
-}}
-{{ContentAreaLandingPageSection
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Suite-level deployment}}
-|Heading=Genesys Engage Multicloud
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=Operations|display text=Suite-level operations}}
-|Type=Agent
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=GEServices|display text=Service-level deployment}}
-|Description=Find content for the role that you play in the Genesys Engage Multicloud contact center.
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Title=All content
+|Description=A list to help you find all technical content available for Genesys Multicloud CX.
+|Links=*[[System/AllContent|All applications]]
+*[[UseCases|Use Cases]]
+*[https://docs.genesys.com/Glossary Glossary]
+*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud}}
+*[https://docs.genesys.com/Documentation/Options Configuration options]
+*[[System|System-level]]
+*[https://docs.genesys.com/Documentation/International International (translated)]
+*[[System/AllDeprecations|Feature deprecations]]
+*[https://docs.genesys.com/ On-premises documentation]
+}}{{MintyDocsProductLandingSections
+|Title=User roles
+|Description=Portal pages that pull together information for your role in Genesys Multicloud CX contact centers.
 |Links=*[[PEC-Admin|Administrators]]
 *[[PEC-Agent|Agents]]
 *[[PEC-Super|Supervisors]]
-|Status=No
+*[[PEC-Developer|Developers]]
-}}
+}}{{MintyDocsProductLandingSections
-{{ContentAreaLandingPageSection
+|Title=Multicloud integrations
-|Heading=Genesys Engage on-premises
+|Description=Integrating Genesys Multicloud CX software with the Genesys Cloud CX services.
-|Type=Supervisor
+|Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud|display text=Using Predictive Engagement in Genesys Multicloud CX}}
-|Description=Find all information for all users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
+|Columns=No
-|Links=
+}}{{MintyDocsProductLandingSections
-|Status=No
+|Title=Hybrid integrations
-}}
+|Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud CX services.
-{{ContentAreaLandingPageSection
+|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Multicloud CX hybrid integrations]]
-|Heading=Genesys Engage Multicloud Developers
+}}{{MintyDocsProductLandingSections
-|Type=Developer
+|Title=Genesys Engage on-premises
-|Description=Learn about the Developer role in Genesys Engage. If you're interested in all Genesys services and APIs, check out [https://developer.genesyscloud.com Developer Resources].
+|Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
-|Links=
-|Status=No
-}}
-{{ContentAreaLandingPageSection
-|Heading=Provisioning Genesys Engage Hybrid Integrations
-|Type=Administrator
-|Description=Learn the essential provisioning steps to enable a hybrid integration between Genesys Engage on-premises deployments and Genesys Cloud services.
-|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Engage hybrid integrations]]
-|Status=No
 }}
-{{ContentAreaLandingPageSection
-|Heading=Suite-wide content
-|Type=Other
-|Description=
-|Links=*[[UseCases|Genesys Use Cases]]
-*[https://docs.genesys.com/Glossary Genesys Glossary]
-*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release Notes]
-*[https://docs.genesys.com/Documentation/Options Configuration Options]
-*[[System|System-level Guides]]
-*[https://docs.genesys.com/Documentation/International International (translated)]
-|Status=No
 }}