From Genesys Documentation
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|WithTabber=Yes | |WithTabber=Yes | ||
|displayname=Widgets | |displayname=Widgets | ||
− | |editors= | + | |editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX |
|previewers=WIDPreview | |previewers=WIDPreview | ||
|contentarea=Shared | |contentarea=Shared | ||
|landingpage=No | |landingpage=No | ||
− | |definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that can | + | |definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat. |
|Platforms=GenesysCloud, GenesysEngage-onpremises | |Platforms=GenesysCloud, GenesysEngage-onpremises | ||
− | |ComingSoon= | + | |ComingSoon=Yes |
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Functional Overview | |Title=Functional Overview | ||
− | |Links=[ | + | |Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging] |
− | + | ||
− | + | {{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}} | |
− | | | ||
− | | | ||
− | |||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysCloud | |Platform=GenesysCloud | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
− | |Title= | + | |Title=WebChat Widget |
− | |Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for | + | |Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat] |
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison] | *[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison] | ||
− | + | *[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)] | |
− | *[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for | + | *[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment] |
− | *[https://developer. | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
− | |Links= | + | |Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Widgets}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}} | *{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}} | ||
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}} | *{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}} | ||
− | *{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat| | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}} |
− | *{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}} |
+ | *{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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*[[WID/Current/SDK/Overlay-combined|Overlay]] | *[[WID/Current/SDK/Overlay-combined|Overlay]] | ||
*[[WID/Current/SDK/Toaster-combined|Toaster]] | *[[WID/Current/SDK/Toaster-combined|Toaster]] | ||
− | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}} |
− | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}} |
− | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}} |
− | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}} |
*[[WID/Current/SDK/Callback-combined|Callback]] | *[[WID/Current/SDK/Callback-combined|Callback]] | ||
*[[WID/Current/SDK/Calendar-combined|Calendar]] | *[[WID/Current/SDK/Calendar-combined|Calendar]] | ||
− | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}} |
− | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}} |
*[[WID/Current/SDK/Console-combined|Console]] | *[[WID/Current/SDK/Console-combined|Console]] | ||
*[[WID/Current/SDK/SideBar-combined|SideBar]] | *[[WID/Current/SDK/SideBar-combined|SideBar]] | ||
− | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}} |
*[[WID/Current/SDK/Engagement-combined|Engage]] | *[[WID/Current/SDK/Engagement-combined|Engage]] | ||
− | + | {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}} | |
− | + | {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}} | |
− | |||
− | |||
− | | | ||
− | | | ||
− | | | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Title=Administrator Resources | |Title=Administrator Resources | ||
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}} | |Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}} | ||
− | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}} |
− | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}} |
− | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}} |
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}} | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}} | ||
|Columns=No | |Columns=No | ||
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|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer resources | |Title=Developer resources | ||
− | |Links=API Reference | + | |Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}} |
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}} | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}} | ||
− | *{{Link-AnywhereElse|product=WID|version=Current|manual= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}} |
− | *{{Link-AnywhereElse|product=WID|version=Current|manual= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}} |
− | *{{Link-AnywhereElse|product=WID|version=Current|manual= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}} |
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}} | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}} | ||
− | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}} |
− | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}} |
− | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}} |
− | *{{Link-AnywhereElse|product=WID|version=Current|manual= | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}} |
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}} | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}} | ||
− | |||
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}} | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}} | ||
+ | *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}} | ||
− | {{Link-AnywhereElse|product=WID|version=Current|manual= | + | {{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}} |
− | {{Link-AnywhereElse|product=WID|version=Current|manual= | + | {{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=FAQ | |Type=FAQ | ||
|Title=Solution Best Practices | |Title=Solution Best Practices | ||
− | |Links= | + | |Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}} |
− | {{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for | + | {{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Title=Widgets Features and Highlights | |Title=Widgets Features and Highlights | ||
|Description=Discover the features and highlights of Genesys Widgets. | |Description=Discover the features and highlights of Genesys Widgets. | ||
− | |Links= | + | |Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}} |
− | + | {{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}} | |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
− | |Type= | + | |Type=Video |
− | | | + | |Links={{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Widgets_videos|display text=Genesys Widgets videos}} |
− | | | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections |
Latest revision as of 06:28, April 28, 2022
This is a draft page; the published version of this page can be found at WID.
Functional Overview
Administrator Resources
Solution Best Practices
How it works
Release Notes
Solution Best Practices
Widgets Features and Highlights
Video
Genesys Engage on-premises