Difference between revisions of "Draft:WID"

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.

Click on any of the following to see the documentation for that version:

Genesys Cloud
Genesys Multicloud CX

Functional Overview

Web Messaging

Genesys Widgets overview

WebChat Widget

Administrator Resources

Developer resources

API Reference

Genesys Widgets Extensions

Widgets Bus API overview

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

How it works

How Genesys Widgets works

Release Notes

Genesys Widgets Release Notes

Administrator resources

Developer resources

API Reference

Widgets Bus API overview

Genesys Widgets extensions

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Widgets Features and Highlights

WebChat Widget

Callback Widget

Video

Genesys Widgets videos

Genesys Engage on-premises

Genesys Widgets on-premises documentation

@@ Line 2: / Line 2: @@
 |WithTabber=Yes
 |displayname=Widgets
-|editors=Ainfant, Prkumar, Rangamut, Edjamer, Rmahalin, Ssahulha, Ssanthan, Bfriend, Rsai
+|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
 |previewers=WIDPreview
 |contentarea=Shared
 |landingpage=No
-|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that can be embedded in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
+|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
 |Platforms=GenesysCloud, GenesysEngage-onpremises
-|ComingSoon=No
+|ComingSoon=Yes
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
@@ Line 19: / Line 19: @@
 |Type=XYZ Documentation
 |Title=Functional Overview
-|Columns=No
+|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
-}}{{MintyDocsProductLandingSections
-|Platform=GenesysCloud
+{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
-|Type=Release Notes
-|Links=Coming soon...<br />
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysCloud
 |Type=XYZ Documentation
-|Title=Web Chat Widget
+|Title=WebChat Widget
-|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
+|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
 *[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
+*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
-*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
+*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
-*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Genesys Engage Release Notes]
+|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Widgets}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 44: / Line 41: @@
 |Type=XYZ Documentation
 |Title=Administrator resources
-|Links=*[[WID/Current/Developer/GWCDeployment|How to deploy widgets on your website]]
+|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=How to deploy widgets on your website}}
-*[[WID/Current/Developer/GWCSupportedBrowsers|Supported browsers]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
-*[[WID/Current/Developer/GWCCookies|Cookies]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
-*[[WID/Current/Developer/Accessibility|Accessibility]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}}
-*[[WID/Current/Developer/GWCInternat|Localization]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
-*[[WID/Current/Developer/GWCCustomize|Branding]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}}
 |Columns=Yes
 }}{{MintyDocsProductLandingSections
@@ Line 61: / Line 59: @@
 *[[WID/Current/SDK/Overlay-combined|Overlay]]
 *[[WID/Current/SDK/Toaster-combined|Toaster]]
-*[[WID/Current/SDK/WindowManager-combined|WindowManager]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
-*[[WID/Current/SDK/WebChatService-combined|WebChatService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}}
-*[[WID/Current/SDK/CallUs-combined|CallUs]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
-*[[WID/Current/SDK/CallbackService-combined|CallbackService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
 *[[WID/Current/SDK/Callback-combined|Callback]]
 *[[WID/Current/SDK/Calendar-combined|Calendar]]
-*[[WID/Current/SDK/StatsService-combined|StatsService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
-*[[WID/Current/SDK/ChannelSelector-combined|ChannelSelector]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
 *[[WID/Current/SDK/Console-combined|Console]]
 *[[WID/Current/SDK/SideBar-combined|SideBar]]
-*[[WID/Current/SDK/WebChat-combined|WebChat]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
 *[[WID/Current/SDK/Engagement-combined|Engage]]
-[[WID/Current/SDK/GWCBusAPIOverview|Using CXBus]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
-[[WID/Current/SDK/GWCBusExtensions|Building Extensions]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}}
-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-cloud
-|Type=Get Started
-|Links=[https://all.docs.genesys.com/Draft:WID/Current/Developer/GWCDeployment Genesys Widgets Deployment Guide]
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 87: / Line 80: @@
 |Type=XYZ Documentation
 |Title=Administrator Resources
-|Links=*[[Draft:WID/Current/GCDeveloper/Accessibility|Accessibility]]
+|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
-*[[Draft:WID/Current/GCDeveloper/Branding|Branding]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
-*[[Draft:WID/Current/GCDeveloper/Cookies|Cookies]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
-*[[Draft:WID/Current/GCDeveloper/Localization|Localization]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
-*[[Draft:WID/Current/GCDeveloper/Supported browsers|Supported Browsers]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 97: / Line 90: @@
 |Type=Developer Resources
 |Title=Developer resources
-|Links=API Reference
+|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=App-combined|display text=App}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Common|display text=Common}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Overlay-combined|display text=Overlay}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Toaster-combined|display text=Toaster}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
 *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
 *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=Call Us}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=Channel Selector}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
 *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
 *{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat|display text=WebChat}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
-*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Engagement-combined|display text=Engage}}
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
-{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview|display text=Widgets Bus API overview}}
+{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
-{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions|display text=Genesys Widgets Extensions}}
+{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 120: / Line 113: @@
 |Type=FAQ
 |Title=Solution Best Practices
-|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
+|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
-{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Altocloud}}
+{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 129: / Line 122: @@
 |Title=Widgets Features and Highlights
 |Description=Discover the features and highlights of Genesys Widgets.
-|Links=[[Draft:WID/GEC-webchat|WebChat Widget]]
+|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
-[[Draft:WID/GEC-callback|Callback Widget]]
+{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
-|Type=Additional Resources
+|Type=Video
-|Title=Videos
+|Links={{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Widgets_videos|display text=Genesys Widgets videos}}
-|Links=[https://player.vimeo.com/video/441169402?title=0&byline=0&portrait=0 Getting started with the Genesys Webchat Widget]
 |Columns=No
 }}{{MintyDocsProductLandingSections