Difference between revisions of "Draft:WID"

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.

Click on any of the following to see the documentation for that version:

Genesys Cloud
Genesys Multicloud CX

Functional Overview

Web Messaging

Genesys Widgets overview

WebChat Widget

Administrator Resources

Developer resources

API Reference

Genesys Widgets Extensions

Widgets Bus API overview

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

How it works

How Genesys Widgets works

Release Notes

Genesys Widgets Release Notes

Administrator resources

Developer resources

API Reference

Widgets Bus API overview

Genesys Widgets extensions

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Widgets Features and Highlights

WebChat Widget

Callback Widget

Video

Genesys Widgets videos

Genesys Engage on-premises

Genesys Widgets on-premises documentation

@@ Line 1: / Line 1: @@
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 |WithTabber=Yes
-|UserFunctions=
 |displayname=Widgets
-|admins=
+|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
-|editors=Ainfant,Prkumar,Rangamut,Edjamer,Rmahalin,Ssahulha,Ssanthan,Bfriend,Rsai,Acicchit
+|previewers=WIDPreview
-|previewers=
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-|contentarea=Genesys Cloud
 |landingpage=No
-|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that can be embedded in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
+|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
-|Platforms=PureCloud, PureEngage, PureConnect
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+|ComingSoon=Yes
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-|Platform=PureCloud
+|Platform=GenesysCloud
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+|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
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-}}{{MintyDocsProductLandingSections
-|Platform=PureCloud
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-|Title=Web Chat Widget
+|Title=WebChat Widget
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-|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
 *[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
+*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
-*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
+*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
-*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
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-|Platform=PureConnect
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-{{NoteFormat|Search for widgets|2}}
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-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Title=
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-|Description=
-|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Genesys Engage Release Notes]
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-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
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-|Links=*[[WID/Current/Developer/GWCDeployment|How to deploy widgets on your website]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
-*[[WID/Current/Developer/GWCSupportedBrowsers|Supported browsers]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
-*[[WID/Current/Developer/GWCCookies|Cookies]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}}
-*[[WID/Current/Developer/Accessibility|Accessibility]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
-*[[WID/Current/Developer/GWCInternat|Localization]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
-*[[WID/Current/Developer/GWCCustomize|Branding]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}}
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-}}{{MintyDocsProductLandingSections
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-}}{{MintyDocsProductLandingSections
-|Platform=PureConnect
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-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Platform=PureConnect
-|Type=Install and Config
-|Title=Configuration
-|Description=
-|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_configuration.htm Configure a widget]
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_view.htm Widgets View]
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_general_configuration.htm Widgets General Configuration]
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_plugins_configuration.htm Widgets Plugin Configuration]
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_extensions_configuration.htm Widgets Extensions Configuration]
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_unrestricted_properties.htm Widgets Unrestricted Properties Configuration]
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_custom_theme.htm Custom Themes and Forms]
-*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/deploy_a_widget.htm Deploy a Widget]
-|Columns=Yes
-}}{{MintyDocsProductLandingSections
-|Platform=PureConnect
-|Type=Agent Features
-|Title=Agent Resources
-|Description=
-|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/client_introduction_basl.htm Interaction Connect Help]{{NoteFormat|Agents handle interactions created by Genesys Widgets in the same manner as they handle other calls, chats, or callback requests.|2}}
-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Platform=PureConnect
-|Type=Developer Resources
-|Title=
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-|Links=*[https://docs.genesys.com/Documentation/GWC/8.5/CXWBusAPI/Welcome Genesys Widgets Bus Guide]
-*[https://docs.genesys.com/Documentation/GWC/8.5/Deployment/Welcome Genesys Widgets Deployment Guide]
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-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Developer Resources
-|Title=
+|Title=Developer resources
-|Description=
 |Links=[[WID/Current/SDK|API Reference]]
-* [[WID/Current/SDK/App-combined|App]]
+*[[WID/Current/SDK/App-combined|App]]
-* [[WID/Current/SDK/Common|Common]]
+*[[WID/Current/SDK/Common|Common]]
-* [[WID/Current/SDK/Overlay-combined|Overlay]]
+*[[WID/Current/SDK/Overlay-combined|Overlay]]
-* [[WID/Current/SDK/Toaster-combined|Toaster]]
+*[[WID/Current/SDK/Toaster-combined|Toaster]]
-* [[WID/Current/SDK/WindowManager-combined|WindowManager]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
-* [[WID/Current/SDK/WebChatService-combined|WebChatService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}}
-* [[WID/Current/SDK/CallUs-combined|CallUs]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
-* [[WID/Current/SDK/CallbackService-combined|CallbackService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
-* [[WID/Current/SDK/Callback-combined|Callback]]
+*[[WID/Current/SDK/Callback-combined|Callback]]
-* [[WID/Current/SDK/Calendar-combined|Calendar]]
+*[[WID/Current/SDK/Calendar-combined|Calendar]]
-* [[WID/Current/SDK/StatsService-combined|StatsService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
-* [[WID/Current/SDK/ChannelSelector-combined|ChannelSelector]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
-* [[WID/Current/SDK/Console-combined|Console]]
+*[[WID/Current/SDK/Console-combined|Console]]
-* [[WID/Current/SDK/SideBar-combined|SideBar]]
+*[[WID/Current/SDK/SideBar-combined|SideBar]]
-* [[WID/Current/SDK/WebChat-combined|WebChat]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
-* [[WID/Current/SDK/Engagement-combined|Engage]]
+*[[WID/Current/SDK/Engagement-combined|Engage]]
-[[WID/Current/SDK/GWCBusAPIOverview|Using CXBus]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
-[[WID/Current/SDK/GWCBusExtensions|Building Extensions]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}}
-|Columns=No
-}}{{MintyDocsProductLandingSections
-|Platform=PureEngage
-|Type=XYZ Documentation
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-|Platform=PureCloud
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-|Links=*[[WID/Current/Developer/GWCDeployment|How to deploy widgets on your website]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
-*[[WID/Current/Developer/GWCSupportedBrowsers|Supported Browsers]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
-*[[WID/Current/Developer/GWCCookies|Cookies]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
-*[[WID/Current/Developer/Accessibility|Accessibility]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
-*[[WID/Current/Developer/GWCInternat|Localization]]
-*[[WID/Current/Developer/GWCCustomize|Branding]]
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-|Platform=PureCloud
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-|Title=
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-|Description=
+|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
-|Links=API Reference
-*[[WID/Current/SDK/App-combined|App]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
-*[[WID/Current/SDK/Common|Common]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
-*[[WID/Current/SDK/Overlay-combined|Overlay]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
-*[[WID/Current/SDK/Toaster-combined|Toaster]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
-*[[WID/Current/SDK/WindowManager-combined|WindowManager]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
-*[[WID/Current/SDK/WebChatService-combined|WebChatService]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
-*[[WID/Current/SDK/CallUs-combined|CallUs]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
-*[[WID/Current/SDK/ChannelSelector-combined|ChannelSelector]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
-*[[WID/Current/SDK/Console-combined|Console]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
-*[[WID/Current/SDK/SideBar-combined|SideBar]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
-*[[WID/Current/SDK/WebChat-combined|WebChat]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
-*[[WID/Current/SDK/Engagement-combined|Engage]]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
-[[WID/Current/SDK/GWCBusAPIOverview|Using CXBus]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
-[[WID/Current/SDK/GWCBusExtensions|Building extensions]]
+{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
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-|Platform=PureCloud
+|Platform=GenesysCloud, GenesysEngage-cloud
 |Type=FAQ
 |Title=Solution Best Practices
-|Description=
+|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
-|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
+{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Get Started
+|Title=Widgets Features and Highlights
+|Description=Discover the features and highlights of Genesys Widgets.
+|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
+{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Video
+|Links={{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Widgets_videos|display text=Genesys Widgets videos}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=XYZ Documentation
+|Title=Genesys Engage on-premises
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