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{{MintyDocsProduct
 
|WithTabber=Yes
 
|WithTabber=Yes
|UserFunctions=
 
 
|displayname=Widgets
 
|displayname=Widgets
|admins=
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|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
|editors=Ainfant,Prkumar,Rangamut,Edjamer,Rmahalin,Ssahulha,Ssanthan,Bfriend,Rsai,Acicchit
+
|previewers=WIDPreview
|previewers=
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|contentarea=Shared
|contentarea=Genesys Cloud
 
 
|landingpage=No
 
|landingpage=No
|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that can be embedded in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
+
|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
|Platforms=PureCloud, PureEngage, PureConnect
+
|Platforms=GenesysCloud, GenesysEngage-onpremises
|ComingSoon=No
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|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
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|Platform=GenesysEngage-cloud
|Type=XYZ Documentation
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|Type=Get Started
|Title=Overview and Features
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|Title=How it works
|Description=
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|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
|Links=
 
 
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}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
|Platform=PureCloud
+
|Platform=GenesysCloud
|Type=Release Notes
+
|Type=XYZ Documentation
|Title=
+
|Title=Functional Overview
|Description=
+
|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
|Links=*Release Notes{{NoteFormat|This will work like the release notes on the Altocloud tab for PureCloud.|2}}
+
 
 +
{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
|Platform=PureCloud
+
|Platform=GenesysCloud
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
|Title=Web Chat Widget
+
|Title=WebChat Widget
|Description=
+
|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
 
 
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 
+
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
+
*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
|Platform=PureConnect
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|Platform=GenesysEngage-cloud
 
|Type=Release Notes
 
|Type=Release Notes
|Title=
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|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Widgets}}
|Description=
 
|Links=[https://help.genesys.com/cic/releasenotes/ Release Notes Web App]
 
 
 
{{NoteFormat|Search for widgets|2}}
 
 
|Columns=No
 
|Columns=No
 
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|Platform=GenesysEngage-cloud
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|Type=XYZ Documentation
|Title=
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|Title=Administrator resources
|Description=
+
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=How to deploy widgets on your website}}
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Genesys Engage Release Notes]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
|Columns=No
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|Platform=PureEngage
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
|Type=Get Started
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
|Title=How it Works
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}}
|Description=
 
|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
 
|Columns=No
 
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|Platform=PureConnect
 
|Type=Get Started
 
|Title=
 
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|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets.htm Overview]
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureConnect
 
|Type=Install and Config
 
|Title=Configuration
 
|Description=
 
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_configuration.htm Configure a widget]
 
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_view.htm Widgets View]
 
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_general_configuration.htm Widgets General Configuration]
 
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_plugins_configuration.htm Widgets Plugin Configuration]
 
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_extensions_configuration.htm Widgets Extensions Configuration]
 
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_unrestricted_properties.htm Widgets Unrestricted Properties Configuration]
 
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_custom_theme.htm Custom Themes and Forms]
 
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/deploy_a_widget.htm Deploy a Widget]
 
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
|Platform=PureConnect
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|Platform=GenesysEngage-cloud
|Type=Agent Features
 
|Title=Agent Resources
 
|Description=
 
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/client_introduction_basl.htm Interaction Connect Help]{{NoteFormat|Agents handle interactions created by Genesys Widgets in the same manner as they handle other calls, chats, or callback requests.|2}}
 
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}}{{MintyDocsProductLandingSections
 
|Platform=PureConnect
 
 
|Type=Developer Resources
 
|Type=Developer Resources
|Title=
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|Title=Developer resources
|Description=
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|Links=[[WID/Current/SDK|API Reference]]
|Links=*[https://docs.genesys.com/Documentation/GWC/8.5/CXWBusAPI/Welcome Genesys Widgets Bus Guide]
+
 
*[https://docs.genesys.com/Documentation/GWC/8.5/Deployment/Welcome Genesys Widgets Deployment Guide]
+
*[[WID/Current/SDK/App-combined|App]]
*[https://docs.genesys.com/Documentation/GWC/8.5/WidgetsAPI/Welcome Genesys Widgets Reference]
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*[[WID/Current/SDK/Common|Common]]
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*[[WID/Current/SDK/Toaster-combined|Toaster]]
|Platform=PureEngage
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
|Type=Developer Resources
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}}
|Title=
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
|Description=
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|display text=Widgets API Reference}}
+
*[[WID/Current/SDK/Callback-combined|Callback]]
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer}}
+
*[[WID/Current/SDK/Calendar-combined|Calendar]]
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
 +
*[[WID/Current/SDK/Console-combined|Console]]
 +
*[[WID/Current/SDK/SideBar-combined|SideBar]]
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
 +
*[[WID/Current/SDK/Engagement-combined|Engage]]
 +
 
 +
{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
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{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
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|Platform=GenesysCloud
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
|Title=Pure Engage On-premises
+
|Title=Administrator Resources
|Description=
+
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets On-premises Documentation]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=PureEngage
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|Platform=GenesysCloud
|Type=Get Started
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|Type=Developer Resources
|Title=
+
|Title=Developer resources
|Description=
+
|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
|Links=[https://all.docs.genesys.com/Draft:WID/Current/Developer/GWCDeployment Genesys Widgets Deployment Guide]
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureCloud
 
|Type=XYZ Documentation
 
|Title=Administrator Resources
 
|Description=
 
|Links=[[WID/Current/Developer/GWCDeployment|How to deploy widgets on your website]]
 
  
[[WID/Current/Developer/GWCSupportedBrowsers|Supported Browsers]]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
  
[[WID/Current/Developer/GWCCookies|Cookies]]
+
{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
  
[[WID/Current/Developer/Accessibility|Accessibility]]
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{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
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}}{{MintyDocsProductLandingSections
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|Platform=GenesysCloud, GenesysEngage-cloud
 +
|Type=FAQ
 +
|Title=Solution Best Practices
 +
|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
  
[[WID/Current/Developer/GWCInternat|Localization]]
+
{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
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|Platform=GenesysEngage-cloud
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|Type=Get Started
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|Title=Widgets Features and Highlights
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|Description=Discover the features and highlights of Genesys Widgets.
 +
|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
  
[[WID/Current/Developer/GWCCustomize|Branding]]
+
{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
|Platform=PureCloud
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|Platform=GenesysEngage-cloud
|Type=FAQ
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|Type=Video
|Title=Solution Best Practices
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|Links={{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Widgets_videos|display text=Genesys Widgets videos}}
|Description=
 
|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=PureCloud
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|Platform=GenesysEngage-cloud
|Type=Developer Resources
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|Type=XYZ Documentation
|Title=
+
|Title=Genesys Engage on-premises
|Description=
+
|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets on-premises documentation]
|Links=[[WID/Current/SDK|API Reference]]
 
 
|Columns=No
 
|Columns=No
 
}}
 
}}
 
}}
 
}}

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.
Click on any of the following to see the documentation for that version:
Retrieved from "https://all.docs.genesys.com/Draft:WID (2024-10-06 22:44:39)"