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{{MintyDocsProduct
 
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|displayname=Widgets
 
|displayname=Widgets
|admins=
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|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
|editors=Ainfant,Prkumar,Rangamut,Edjamer,Rmahalin,Ssahulha,Ssanthan,Bfriend,Rsai,Acicchit
+
|previewers=WIDPreview
|previewers=
+
|contentarea=Shared
|contentarea=Genesys Cloud
 
 
|landingpage=No
 
|landingpage=No
|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that can be embedded in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
+
|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
|Platforms=PureCloud, PureEngage, PureConnect
+
|Platforms=GenesysCloud, GenesysEngage-onpremises
|ComingSoon=No
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|ComingSoon=Yes
 
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|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
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|Platform=GenesysEngage-cloud
|Type=XYZ Documentation
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|Type=Get Started
|Title=Overview and Features
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|Title=How it works
|Description=
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|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
|Links=
 
 
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}}{{MintyDocsProductLandingSections
 
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|Platform=PureCloud
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|Platform=GenesysCloud
|Type=Release Notes
+
|Type=XYZ Documentation
|Title=
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|Title=Functional Overview
|Description=
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|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
|Links=*Release Notes{{NoteFormat|This will work like the release notes on the Altocloud tab for PureCloud.|2}}
+
 
 +
{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
|Platform=PureCloud
+
|Platform=GenesysCloud
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
|Title=Web Chat Widget
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|Title=WebChat Widget
|Description=
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|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
 
 
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 
+
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
+
*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
 
 
|Columns=No
 
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|Platform=PureCloud
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|Type=FAQ
 
|Title=Solutions, Best Practices, and Business Scenarios
 
|Description=
 
|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureConnect
 
 
|Type=Release Notes
 
|Type=Release Notes
|Title=
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|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Widgets}}
|Description=
 
|Links=[https://help.genesys.com/cic/releasenotes/ Release Notes Web App]
 
 
 
{{NoteFormat|Search for widgets|2}}
 
 
|Columns=No
 
|Columns=No
 
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|Platform=PureEngage
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|Platform=GenesysEngage-cloud
|Type=Release Notes
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|Type=XYZ Documentation
|Title=
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|Title=Administrator resources
|Description=
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|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=How to deploy widgets on your website}}
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Genesys Engage Release Notes]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
|Columns=No
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}}
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|Type=Developer Resources
|Title=How it Works
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|Title=Developer resources
|Description=
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|Links=[[WID/Current/SDK|API Reference]]
|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
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 +
*[[WID/Current/SDK/App-combined|App]]
 +
*[[WID/Current/SDK/Common|Common]]
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*[[WID/Current/SDK/Overlay-combined|Overlay]]
 +
*[[WID/Current/SDK/Toaster-combined|Toaster]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
 +
*[[WID/Current/SDK/Callback-combined|Callback]]
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*[[WID/Current/SDK/Calendar-combined|Calendar]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
 +
*[[WID/Current/SDK/Console-combined|Console]]
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*[[WID/Current/SDK/SideBar-combined|SideBar]]
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
 +
*[[WID/Current/SDK/Engagement-combined|Engage]]
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{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
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{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}}
 
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|Platform=GenesysCloud
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|Type=XYZ Documentation
|Title=
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|Title=Administrator Resources
|Description=
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|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets.htm Overview]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
 
|Columns=No
 
|Columns=No
 
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|Platform=PureConnect
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|Platform=GenesysCloud
|Type=Install and Config
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|Type=Developer Resources
|Title=Configuration
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|Title=Developer resources
|Description=
+
|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_configuration.htm Configure a widget]
+
 
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_view.htm Widgets View]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_general_configuration.htm Widgets General Configuration]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_plugins_configuration.htm Widgets Plugin Configuration]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_extensions_configuration.htm Widgets Extensions Configuration]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_unrestricted_properties.htm Widgets Unrestricted Properties Configuration]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_custom_theme.htm Custom Themes and Forms]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/deploy_a_widget.htm Deploy a Widget]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
|Columns=Yes
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
}}{{MintyDocsProductLandingSections
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
|Platform=PureConnect
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
|Type=Agent Features
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
|Title=Agent Resources
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
|Description=
+
 
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/client_introduction_basl.htm Interaction Connect Help]{{NoteFormat|Agents handle interactions created by Genesys Widgets in the same manner as they handle other calls, chats, or callback requests.|2}}
+
{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
 +
 
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{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
 
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|Platform=PureConnect
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|Platform=GenesysCloud, GenesysEngage-cloud
|Type=Developer Resources
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|Type=FAQ
|Title=
+
|Title=Solution Best Practices
|Description=
+
|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
|Links=*[https://docs.genesys.com/Documentation/GWC/8.5/CXWBusAPI/Welcome Genesys Widgets Bus Guide]
+
 
*[https://docs.genesys.com/Documentation/GWC/8.5/Deployment/Welcome Genesys Widgets Deployment Guide]
+
{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
*[https://docs.genesys.com/Documentation/GWC/8.5/WidgetsAPI/Welcome Genesys Widgets Reference]
 
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer}}
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=PureEngage
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|Platform=GenesysEngage-cloud
|Type=XYZ Documentation
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|Type=Get Started
|Title=Pure Engage On-premises
+
|Title=Widgets Features and Highlights
|Description=
+
|Description=Discover the features and highlights of Genesys Widgets.
|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets On-premises Documentation]
+
|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
 +
 
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{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
 
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|Type=Video
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|Links={{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=Widgets_videos|display text=Genesys Widgets videos}}
|Description=
 
|Links=[https://all.docs.genesys.com/Draft:WID/Current/Developer/GWCDeployment Genesys Widgets Deployment Guide]
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=PureCloud
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|Platform=GenesysEngage-cloud
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
|Title=Administrator Resources
+
|Title=Genesys Engage on-premises
|Description=
+
|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets on-premises documentation]
|Links=[https://all.docs.genesys.com/Draft:WID/Current/Developer/GWCCookies Cookies]
 
 
|Columns=No
 
|Columns=No
 
}}
 
}}
|workspace_id=WID
 
 
}}
 
}}

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.
Click on any of the following to see the documentation for that version:
Retrieved from "https://all.docs.genesys.com/Draft:WID (2024-11-09 13:07:44)"