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|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
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|editors=Ainfant,Prkumar,Rangamut,Edjamer,Rmahalin,Ssahulha,Ssanthan,Bfriend,Rsai
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|previewers=WIDPreview
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|previewers=
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|contentarea=Genesys Cloud
 
 
|landingpage=No
 
|landingpage=No
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|definition=Genesys Widgets is a collection of lightweight and configurable web applications, optimized for mobile browsers, that can be embedded in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
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|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
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|Platforms=PureCloud, PureEngage, PureConnect
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|Platforms=GenesysCloud, GenesysEngage-onpremises
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|Title=How it works
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|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
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|Type=XYZ Documentation
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|Title=Web Chat Widget
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|Title=Functional Overview
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|Description=
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|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
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|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
 
−
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 
  
−
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
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{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
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*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
 
 
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|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=PureCloud
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|Type=FAQ
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|Type=XYZ Documentation
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|Title=Solutions, Best Practices, and Business Scenarios
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|Title=WebChat Widget
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|Description=
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|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
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|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
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*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 +
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
 +
*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
 
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|Columns=No
 
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
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*[[WID/Current/SDK/App-combined|App]]
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*[[WID/Current/SDK/Common|Common]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
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*[[WID/Current/SDK/Callback-combined|Callback]]
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*[[WID/Current/SDK/Calendar-combined|Calendar]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
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*[[WID/Current/SDK/Console-combined|Console]]
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*[[WID/Current/SDK/SideBar-combined|SideBar]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
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*[[WID/Current/SDK/Engagement-combined|Engage]]
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{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
  
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{{NoteFormat|Search for widgets|2}}
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|Description=
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|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
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|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Genesys Engage Release Notes]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
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|Description=
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|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
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|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
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{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
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{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
 
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|Type=Get Started
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|Type=FAQ
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|Title=
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|Title=Solution Best Practices
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|Description=
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|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
−
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets.htm Overview]
+
 
 +
{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
 
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|Platform=PureConnect
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|Platform=GenesysEngage-cloud
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|Type=Install and Config
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|Type=Get Started
−
|Title=Configuration
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|Title=Widgets Features and Highlights
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|Description=
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|Description=Discover the features and highlights of Genesys Widgets.
−
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_configuration.htm Configure a widget]
+
|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_view.htm Widgets View]
+
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_general_configuration.htm Widgets General Configuration]
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{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_plugins_configuration.htm Widgets Plugin Configuration]
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_extensions_configuration.htm Widgets Extensions Configuration]
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_unrestricted_properties.htm Widgets Unrestricted Properties Configuration]
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_custom_theme.htm Custom Themes and Forms]
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/deploy_a_widget.htm Deploy a Widget]
 
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|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/client_introduction_basl.htm Interaction Connect Help]{{NoteFormat|Agents handle interactions created by Genesys Widgets in the same manner as they handle other calls, chats, or callback requests.|2}}
 
 
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|Type=Video
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|Description=
 
−
|Links=*[https://docs.genesys.com/Documentation/GWC/8.5/CXWBusAPI/Welcome Genesys Widgets Bus Guide]
 
−
*[https://docs.genesys.com/Documentation/GWC/8.5/Deployment/Welcome Genesys Widgets Deployment Guide]
 
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*[https://docs.genesys.com/Documentation/GWC/8.5/WidgetsAPI/Welcome Genesys Widgets Reference]
 
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
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|Title=Pure Engage On-premises
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|Title=Genesys Engage on-premises
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|Description=
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|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets on-premises documentation]
−
|Links=[https://docs.genesys.com/Documentation/GWC Genesys On-premises Documentation]
 
 
|Columns=No
 
|Columns=No
 
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}}
−
|workspace_id=WID
 
 
}}
 
}}

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.
Click on any of the following to see the documentation for that version:

Retrieved from "https://all.docs.genesys.com/Draft:WID (2024-11-09 13:03:38)"