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|displayname=Widgets
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|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
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|editors=Ainfant,Prkumar,Rangamut,Edjamer,Rmahalin,Ssahulha,Ssanthan,Bfriend,Rsai
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|previewers=WIDPreview
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|previewers=
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|contentarea=Shared
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|contentarea=Genesys Cloud
 
 
|landingpage=No
 
|landingpage=No
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|definition=Genesys Widgets is a collection of lightweight and highly configurable widgets that are optimized for mobile devices and support a variety of communication channels
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|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
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|Platforms=PureCloud, PureEngage, PureConnect
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|Platforms=GenesysCloud, GenesysEngage-onpremises
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|Title=
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|Title=How it works
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
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|Title=Web Chat Widget
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|Title=Functional Overview
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|Description=
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|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
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|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
 
−
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 
  
−
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
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{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
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*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
 
 
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|Platform=PureCloud
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|Type=FAQ
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|Type=XYZ Documentation
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|Title=Solutions, Best Practices, and Business Scenarios
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|Title=WebChat Widget
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|Description=
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|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
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|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
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*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 +
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
 +
*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
 
|Columns=No
 
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|Platform=PureConnect
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|Platform=GenesysEngage-cloud
 
|Type=Release Notes
 
|Type=Release Notes
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|Title=
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|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Widgets}}
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|Description=
 
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|Links=[https://help.genesys.com/cic/releasenotes/ Release Notes Web App]
 
 
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|Type=Get Started
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|Title=How it Works
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|Title=Administrator resources
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|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=How to deploy widgets on your website}}
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|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
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*[[WID/Current/SDK/App-combined|App]]
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*[[WID/Current/SDK/Common|Common]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
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*[[WID/Current/SDK/Callback-combined|Callback]]
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*[[WID/Current/SDK/Calendar-combined|Calendar]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
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*[[WID/Current/SDK/Console-combined|Console]]
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*[[WID/Current/SDK/SideBar-combined|SideBar]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
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*[[WID/Current/SDK/Engagement-combined|Engage]]
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{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
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|Type=XYZ Documentation
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|Title=
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|Title=Administrator Resources
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|Description=
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|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
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|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets.htm Overview]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
 
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|Platform=GenesysCloud
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|Title=Configuration
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|Title=Developer resources
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|Description=
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|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
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|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_configuration.htm Configure a widget]
+
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_view.htm Widgets View]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_general_configuration.htm Widgets General Configuration]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
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*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_plugins_configuration.htm Widgets Plugin Configuration]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
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*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_extensions_configuration.htm Widgets Extensions Configuration]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
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*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_unrestricted_properties.htm Widgets Unrestricted Properties Configuration]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_custom_theme.htm Custom Themes and Forms]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/deploy_a_widget.htm Deploy a Widget]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
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|Columns=Yes
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
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 +
{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
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{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
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}}{{MintyDocsProductLandingSections
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|Platform=PureConnect
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|Platform=GenesysCloud, GenesysEngage-cloud
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|Type=Agent Features
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|Type=FAQ
−
|Title=Agent Resources
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|Title=Solution Best Practices
−
|Description=Agents handle interactions created by Genesys Widgets in the same manner as they handle other calls, chats, or callback requests.
+
|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
−
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/client_introduction_basl.htm Interaction Connect Help]
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{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
 
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|Platform=PureConnect
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|Platform=GenesysEngage-cloud
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|Type=Developer Resources
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|Type=Get Started
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|Title=
+
|Title=Widgets Features and Highlights
−
|Description=
+
|Description=Discover the features and highlights of Genesys Widgets.
−
|Links=*[https://docs.genesys.com/Documentation/GWC/8.5/CXWBusAPI/Welcome Genesys Widgets Bus Guide]
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|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
−
*[https://docs.genesys.com/Documentation/GWC/8.5/Deployment/Welcome Genesys Widgets Deployment Guide]
+
 
−
*[https://docs.genesys.com/Documentation/GWC/8.5/WidgetsAPI/Welcome Genesys Widgets Reference]
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{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
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|Type=Video
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|Description=
 
−
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|display text=Widgets API Reference}}
 
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer}}
 
 
|Columns=No
 
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|Platform=PureEngage
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
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|Title=Pure Engage Premise
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|Title=Genesys Engage on-premises
−
|Description=
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|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets on-premises documentation]
−
|Links=[https://docs.genesys.com/Documentation/GWC Genesys On-premise Documentation]
 
 
|Columns=No
 
|Columns=No
 
}}
 
}}
−
|workspace_id=WID
 
 
}}
 
}}

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.
Click on any of the following to see the documentation for that version:

Retrieved from "https://all.docs.genesys.com/Draft:WID (2024-11-09 13:03:38)"