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{{MintyDocsProduct
 
{{MintyDocsProduct
 
|WithTabber=Yes
 
|WithTabber=Yes
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|displayname=Widgets
 
|displayname=Widgets
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|admins=
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|editors=Suriyakala.santhanakrishnan@genesys.com, Arun.infant@genesys.com, Rekha.mahalingam@genesys.com, Praveen.gk@genesys.com, Ranjith.sai@genesys.com, Suriyakala.Santhanakrishnan.IX
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|editors=Ainfant,Prkumar,Rangamut,Edjamer,Rmahalin,Ssahulha,Ssanthan,Bfriend,Rsai
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|previewers=WIDPreview
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|previewers=
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|contentarea=Shared
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|contentarea=Genesys Cloud
 
 
|landingpage=No
 
|landingpage=No
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|definition=Genesys Widgets is a collection of lightweight and highly configurable widgets that are optimized for mobile devices and support a variety of communication channels
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|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
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|Platforms=PureCloud, PureEngage, PureConnect
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|Platforms=GenesysCloud, GenesysEngage-onpremises
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|ComingSoon=Yes
 
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|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
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|Platform=PureCloud
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|Platform=GenesysEngage-cloud
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|Type=Release Notes
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|Type=Get Started
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|Title=
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|Title=How it works
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|Description=
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|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
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|Links=* Release Notes
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Platform=PureCloud
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|Platform=GenesysCloud
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
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|Title=Web Chat Widget
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|Title=Functional Overview
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|Description=
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|Links=[https://help.mypurecloud.com/articles/about-web-messaging/ Web Messaging]
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|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
 
−
*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 
  
−
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
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{{Link-Standalone|topic=WID/GC-overview|display text=Genesys Widgets overview}}
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*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Platform=PureCloud
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|Platform=GenesysCloud
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|Type=FAQ
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|Type=XYZ Documentation
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|Title=Solutions, Best Practices, and Business Scenarios
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|Title=WebChat Widget
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|Description=
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|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for Web Chat]
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|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
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*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
 +
*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for Web Chat (Version 2)]
 +
*[https://developer.genesys.cloud/api/webchat/widget-version2.html Add a Version 2 Web Chat deployment]
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Platform=PureConnect
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|Platform=GenesysEngage-cloud
 
|Type=Release Notes
 
|Type=Release Notes
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|Title=
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|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Widgets}}
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|Description=
 
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|Links=[https://help.genesys.com/cic/releasenotes/ Release Notes Web App]
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=PureEngage
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|Platform=GenesysEngage-cloud
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|Type=Get Started
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|Type=XYZ Documentation
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|Title=How it Works
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|Title=Administrator resources
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|Description=
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|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=How to deploy widgets on your website}}
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|Links={{#mintydocs_link:|topic=WID/HIW|standalone}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCSupportedBrowsers|display text=Supported browsers}}
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|Columns=No
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCookies|display text=Cookies}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Accessibility}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Rich_Media|display text=Rich Media}}
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|Columns=Yes
 
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|Platform=PureEngage, PureConnect
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|Platform=GenesysEngage-cloud
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|Type=Get Started
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|Type=Developer Resources
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|Title=
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|Title=Developer resources
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|Description=
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|Links=[[WID/Current/SDK|API Reference]]
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|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets.htm Overview]
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*[[WID/Current/SDK/App-combined|App]]
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*[[WID/Current/SDK/Common|Common]]
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*[[WID/Current/SDK/Overlay-combined|Overlay]]
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*[[WID/Current/SDK/Toaster-combined|Toaster]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WindowManager-combined|display text=WindowManager}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChatService}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallUs-combined|display text=CallUs}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=CallbackService-combined|display text=CallbackService}}
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*[[WID/Current/SDK/Callback-combined|Callback]]
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*[[WID/Current/SDK/Calendar-combined|Calendar]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=StatsService-combined|display text=StatsService}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=ChannelSelector-combined|display text=ChannelSelector}}
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*[[WID/Current/SDK/Console-combined|Console]]
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*[[WID/Current/SDK/SideBar-combined|SideBar]]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined}}
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*[[WID/Current/SDK/Engagement-combined|Engage]]
 +
 
 +
{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusAPIOverview}}
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{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions}}
 
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|Platform=PureConnect
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|Platform=GenesysCloud
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|Type=Install and Config
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|Type=XYZ Documentation
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|Title=Configuration
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|Title=Administrator Resources
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|Description=
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|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Accessibility|display text=Accessibility}}
−
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_configuration.htm Configure a widget]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Branding|display text=Customize appearance}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_view.htm Widgets View]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Cookies|display text=Cookies}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_general_configuration.htm Widgets General Configuration]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Localization|display text=Localize widgets and services}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_plugins_configuration.htm Widgets Plugin Configuration]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCDeveloper|topic=Supported_browsers|display text=Supported browsers}}
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_extensions_configuration.htm Widgets Extensions Configuration]
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widgets_unrestricted_properties.htm Widgets Unrestricted Properties Configuration]
 
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*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/widget_custom_theme.htm Custom Themes and Forms]
 
−
*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/deploy_a_widget.htm Deploy a Widget]
 
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|Columns=Yes
 
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}}{{MintyDocsProductLandingSections
 
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|Platform=PureConnect
 
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|Type=Agent Features
 
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|Title=Agent Resources
 
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|Description=Agents handle interactions created by Genesys Widgets in the same manner as they handle other calls, chats, or callback requests.
 
−
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/client_introduction_basl.htm Interaction Connect Help]
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=PureConnect
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|Platform=GenesysCloud
 
|Type=Developer Resources
 
|Type=Developer Resources
−
|Title=
+
|Title=Developer resources
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|Description=
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|Links={{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|display text=API Reference}}
−
|Links=*[https://docs.genesys.com/Documentation/GWC/8.5/CXWBusAPI/Welcome Genesys Widgets Bus Guide]
+
 
−
*[https://docs.genesys.com/Documentation/GWC/8.5/Deployment/Welcome Genesys Widgets Deployment Guide]
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=App|display text=App}}
−
*[https://docs.genesys.com/Documentation/GWC/8.5/WidgetsAPI/Welcome Genesys Widgets Reference]
+
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Common|display text=Common}}
−
|Columns=Yes
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Overlay|display text=Overlay}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Toaster|display text=Toaster}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WindowManager|display text=WindowManager}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChatService|display text=WebChatService}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=CallUs|display text=CallUs}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=ChannelSelector|display text=ChannelSelector}}
 +
*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Console|display text=Console}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=SideBar|display text=SideBar}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Engage|display text=Engage}}
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*{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=WebChat}}
 +
 
 +
{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Building_Extensions|display text=Genesys Widgets Extensions}}
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{{Link-AnywhereElse|product=WID|version=Current|manual=GCAPI|topic=Using_CXBus}}
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|Platform=PureEngage
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|Platform=GenesysCloud, GenesysEngage-cloud
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|Type=Developer Resources
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|Type=FAQ
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|Title=
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|Title=Solution Best Practices
−
|Description=
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|Links={{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
−
|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|display text=Widgets API Reference}}
+
 
−
*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer}}
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{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Predictive Engagement}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
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|Platform=PureEngage
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|Platform=GenesysEngage-cloud
 
|Type=Get Started
 
|Type=Get Started
−
|Title=Web Chat widget
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|Title=Widgets Features and Highlights
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|Description=
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|Description=Discover the features and highlights of Genesys Widgets.
−
|Links=
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|Links={{Link-Standalone|topic=WID/GEC-webchat|display text=WebChat Widget}}
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 +
{{Link-Standalone|topic=WID/GEC-callback|display text=Callback Widget}}
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|Columns=No
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}}{{MintyDocsProductLandingSections
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|Platform=GenesysEngage-cloud
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|Type=Video
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|Columns=No
 
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|Platform=PureEngage
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|Platform=GenesysEngage-cloud
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
−
|Title=Pure Engage Premise
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|Title=Genesys Engage on-premises
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|Description=
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|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets on-premises documentation]
−
|Links=
 
 
|Columns=No
 
|Columns=No
 
}}
 
}}
−
|workspace_id=WID
 
 
}}
 
}}

Latest revision as of 06:28, April 28, 2022

This is a draft page; the published version of this page can be found at WID.
Click on any of the following to see the documentation for that version:

Retrieved from "https://all.docs.genesys.com/Draft:WID (2024-10-06 22:41:19)"