From Genesys Documentation
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX") |
m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX") |
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|displayname=Callback | |displayname=Callback | ||
|previewers=CABPreview | |previewers=CABPreview | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Genesys Callback, which takes its name from the most typical form of deferred voice connection, supports a range of callback scenarios, including the classic callback offered by an IVR as well as call-ins that your customers initiate from your mobile app. | |definition=Genesys Callback, which takes its name from the most typical form of deferred voice connection, supports a range of callback scenarios, including the classic callback offered by an IVR as well as call-ins that your customers initiate from your mobile app. | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Developer Resources | |Type=Developer Resources | ||
| − | |Description=Find information and tutorials about the Genesys | + | |Description=Find information and tutorials about the Genesys Engagement Services (GES) API for Callback. |
|Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=Genesys Multicloud CX REST APIs and Tutorials for Callback}} | |Links=*{{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=Genesys Multicloud CX REST APIs and Tutorials for Callback}} | ||
|Columns=No | |Columns=No | ||
Latest revision as of 20:47, January 17, 2022
Click on any of the following to see the documentation for that version:
How callback works
Find information about the ways in which you can provide callback functionality in your contact center.
Release Notes
Find information about what changes in each release.
Get Started
Start here if you are new to the Callback UI.
Administrator
Find information about how to provision Callback and what you'll need to configure to support various callback scenarios.
Developer Resources
Find information and tutorials about the Genesys Engagement Services (GES) API for Callback.
Private Edition
Find detailed information about how to deploy this service in your environment.
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