Upgrade, rollback, or uninstall Interaction Server

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

Learn how to upgrade, rollback or uninstall Interaction Server.

Upgrade Interaction Server

Update Docker image versions in the values file or get a new Helm chart. Then install it with the following command:
helm upgrade --install <installation_name> <path_to_helm_chart> -f <overridden_values>

Rollback Interaction Server

Set previous Docker image versions in the values file or get a previous Helm chart. Then install it with the following command:
helm upgrade --install <installation_name> <path_to_helm_chart> -f <overridden_values>

Uninstall Interaction Server

helm uninstall <installation_name>

Manually delete all external secrets, if needed.

Retrieved from "https://all.docs.genesys.com/IXN/Current/IXNPEGuide/Upgrade (2025-09-07 09:59:40)"
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