Drilldown: SMART UseCase

Current (25)

Genesys Use Cases (25)

GenesysCloud (7) · GenesysEngage-onpremises (6) · PureConnect (12)

BO07 (1) · BO11 (1) · CE07 (1) · CE08 (2) · CE09 (1) · CE18 (2) · CE22 (1) · CE29 (1) · CE43 (1) · EE02 (1) · EE04 (1) · EE07 (2) · EE08 (1) · EE09 (1) · EE10-D (1) · EE11 (1) · EE12 (1) · EE21 (1) · OP01 (2) · OP02 (1) · OP04 (1)

None (18) · Genesys Business Communications (1) · Genesys Chat Routing (1) · Genesys CRM Collaboration (1) · Genesys Employee Schedule Preferences (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Shift Bidding (1) · Genesys Voice Services (1)

GenesysCloud (7) · GenesysEngage-onpremises (6) · PureConnect (12)

None (10) · Basic Session (4) · Advanced Server (4) · No sellable items (4) · Advanced Session (4) · Interaction Recorder Server (3) · Interaction Recorder Master Key Password (3) · Interaction Recorder Add-on (3) · Interaction Quality Manager (3) · Interaction Media Server - Large Appliance - Gen9 (3) · Interaction Web Portal Organizational License (3) · Interaction Web Portal Enterprise License (3) · Interaction Web Portal Agent License – Concurrent (3)

Other values: ; Advanced Server (Interaction Web Tools necessary for this use case) ASR and TTS (Optional) CIM CIM (HA) Contact Center Level 1 Conversation Manager Genesys Cloud CX 2 or greater Genesys Infomart Genesys Infomart - HA (optional) Genesys Interaction Recording - Voice Recording Genesys Interaction Recording – Voice Recording HA (Optional) Genesys Interactive Insights GVP GVP HA (optional) Intelligent Automation Omnichannel Self-Service Intelligent Automation Omnichannel Self-Service (Optional Intelligent Automation Omnichannel Self-Service - HA (Optional) Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) Interaction Recorder Add-on (Optional for recording) Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Supervisor add-on Interaction Tracker Add-on (Optional for conversation history) Interaction Web Portal Server License Interaction Web Portal Server License​ ​ Interaction Workspace ITTS Additional Language ITTS Base Langage Media Session Optional: Professional Services customization for advanced callbacks Please reference prerequisits Please see prerequisits PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Speech Recognizer (ISR) (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: MRCP ASR Feature License (Optional) PureConnect: Secure Input IVR PureConnect: Secure Input IVR (Optional) PureConnect: Speech Recognition Services (Optional) PureConnect: Voice XML Interpreter Screen Recorder Session See list of optional Nuance items in NOTES section SIP Business Continuity (Optional) SIP Interaction SIP Interaction HA (optional) SIP Qualification & Parking SIP Qualification and Parking HA (Optional) ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​

None (21) · CE01 (1) · CE02 (1) · CE07 (2) · CE43 (1)

None (16) · BO02 (1) · BO03 (1) · CE01 (5) · CE01-S4B (1) · CE02 (5) · CE16 (2) · CE18 (1) · CE19 (1) · CE29 (1) · EE01 (2) · EE02 (2) · EE07 (2) · EE08 (2) · EE26 (1)

None (20) · CE01 (2) · CE02 (1) · CE03 (1) · CE07 (2) · CE09 (1) · CE11 (1) · CE12 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE20 (1) · CE22 (1) · CE27 (1) · CE34 (1) · OP04 (1)

None (25)

None (25)

None (20) · 396472805 (1) · 426274918 (1) · 426300472 (1) · 443291013 (1) · 484607951 (1)

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