Drilldown: SMART UseCase

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SMART UseCase > RequiresAll

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Current (25)

Genesys Use Cases (25)

GenesysCloud (5) · GenesysEngage-onpremises (14) · PureConnect (6)

BO03 (1) · BO04 (1) · CE02 (1) · CE07 (2) · CE08 (2) · CE09 (3) · CE11 (1) · CE13 (1) · CE37 (2) · CE41 (2) · EE16 (1) · EE17 (1) · EE19 (1) · EE20 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE26 (1) · OP07 (1)

None (17) · Genesys Omnichannel Notifications (1) · Genesys Outbound Dialer (1) · Genesys Personalized Routing (1) · Genesys Predictive Chatbots (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (2) · Predictive Engagement for Customer Service (1)

GenesysCloud (5) · GenesysEngage-onpremises (14) · PureConnect (6)

None (8) · Coaching (2) · Genesys Cloud CX 2 or greater (2) · Genesys Conversation Manager (Optional) (1) · Genesys Workforce Management (1) · GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Intelligent Automation Omnichannel Self-Service (3) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Interaction Speech Rec Tier 1 - Additional Language (3) · Interaction Speech Rec Tier 1 - Base Language (3) · Interaction Speech Rec Tier 2 - Base Language (3) · Interaction Speech Rec Tier 3 - Additional Language (3) · ITTS Additional Language (3) · ITTS Base Langage (3) · No sellable items (7) · Please reference prerequisits (6) · PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) · PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (3) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (2) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (3) · PureConnect: MRCP ASR Feature License (Optional) (4) · PureConnect: Secure Input IVR (1) · PureConnect: Secure Input IVR (Optional) (3) · PureConnect: Speech Recognition Services (Optional) (4) · PureConnect: Voice XML Interpreter (2) · PureConnect:Secure Input IVR (Optional) (1) · See list of optional Nuance items in NOTES section (1) · For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (2) · GIA: Intelligent Automation Omnichannel Self-Service (1) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (2) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1)

None (23) · BO02 (1) · BO03 (1) · BO04 (1) · CE01 (1) · CE01-S4B (1) · CE02 (1)

None (19) · BO03 (1) · BO06 (1) · CE01 (2) · CE02 (1) · CE07 (2) · CE16 (1) · CE28 (1) · CE29 (1)

None (25)

None (21) · 396472805 (1) · 463028065 (1) · 484607951 (1) · 499587183 (1)

1.0.0 (1) · 1.0.2 (1) · 1.1.2 (1) · 1.1.4 (1) · 2.1.4 (1) · V 1.0.0 (1) · v 1.0.1 (1) · V 1.0.2 (3) · v 1.0.3 (1) · v 1.0.4 (2) · V 1.1.1 (1) · v 1.1.2 (1) · v 1.1.3 (1) · v 1.1.4 (2) · v 1.2.4 (3) · v 1.2.5 (1) · v1.0.0 (1) · ver 1.0.2 (1) · ver 1.1.2 (1)

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