Drilldown: SMART UseCase

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SMART UseCase > DocVersion : V 1.0.0 or V 1.0.3 or V 1.1.1

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MintyDocsVersion:
Current (29)
MintyDocsProduct:
None (1) · Genesys Use Cases (28)
MintyDocsManual:
GenesysCloud (5) · GenesysEngage-onpremises (12) · PureConnect (12)
ID:
BO02 (2) · BO11 (1) · CE09 (1) · CE16 (2) · CE18 (1) · CE19 (1) · CE22 (1) · CE28 (1) · CE29 (1) · CE31 (1) · CE37 (1) · EE01 (1) · EE03 (1) · EE10-A (1) · EE10-B (1) · EE10-C (1) · EE13 (1) · EE14 (1) · EE16 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE27 (1) · EE28 (1) · EE29 (1) · EE30 (1) · EE32 (1)
Title:
None (16) · Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Copilot (1) · Genesys Blended AI Bots (1) · Genesys Employee Schedule Preferences (3) · Genesys Predictive Chatbots (1) · Genesys Shrinkage Management (1) · Genesys SMS Routing (1) · Genesys Task Distribution (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Workforce Scheduling for Voice (1)
Offering:
GenesysCloud (5) · GenesysEngage-onpremises (12) · PureConnect (12)
SellableItems:
None (16) · CIM (6) · Genesys Infomart (3) · No sellable items (3) · Please reference prerequisits (3) · Interaction Workspace (3) · CIM (HA) (3) · CIM HA (Optional) (3) · SIP Interaction HA (optional) (2) · Workforce Management (2) · Training Manager (2) · Genesys Infomart - HA (optional) (2) · Skills Management (2) · Genesys Interactive Insights (2) · Any of the Digital Channels (Optional) (2) · SIP Interaction (Optional) (2) · Performance DNA (2) · Genesys Workforce Management (2)
Other values:
RequiresAll:
None (26) · CE18 (1) · CE31 (1) · CE43 (1) · EE13 (1) · EE14 (1)
RequiresOr:
None (23) · CE01 (1) · CE18 (1) · CE19 (1) · CE29 (1) · CE34 (1) · EE01 (2) · EE02 (2) · EE07 (2) · EE08 (2) · EE26 (2)
Optional:
None (24) · BO02 (1) · CE01 (1) · CE03 (1) · CE07 (1) · CE09 (1) · CE11 (1) · CE16 (2) · CE18 (1) · CE22 (1) · CE29 (1) · CE31 (1) · CE37 (1) · CE41 (1) · EE31 (1)
Exceptions:
None (29)
Requires:
None (29)
Video:
None (24) · 383260904 (1) · 412786353 (1) · 463028065 (1) · 473349437 (1) · 499587183 (1)
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