Drilldown: SMART UseCase
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MintyDocsVersion:
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MintyDocsManual:
ID:
Title:
None (9) ·
Genesys Advanced Text and Speech Analytics (1) ·
Genesys Agent Copilot (1) ·
Genesys Employee Schedule Preferences (3) ·
Genesys Shrinkage Management (1) ·
Genesys SMS Routing (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Voicebots (1) ·
Genesys Workforce Scheduling for Voice (1)
Offering:
SellableItems:
None (12) ·
CIM (2) ·
CIM (HA) (2) ·
Coaching (1) ·
Genesys Content Analyzer (1) ·
Genesys Conversation Manager (Optional) (1) ·
Genesys Infomart (2) ·
Genesys Infomart - HA (optional) (2) ·
Genesys Interactive Insights (2) ·
Genesys Outbound Preview (1) ·
Genesys SMS (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Interaction Speech Rec Tier 1 - Additional Language (1) ·
Interaction Speech Rec Tier 1 - Base Language (1) ·
Interaction Speech Rec Tier 2 - Base Language (1) ·
Interaction Speech Rec Tier 3 - Additional Language (1) ·
Interaction Workspace (1) ·
ITTS Additional Language (1) ·
ITTS Base Langage (1) ·
No sellable items (2) ·
Outbound (1) ·
Please reference prerequisits (2) ·
Proactive Contact (1) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (1) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (Optional) (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
Speech Analytics (1) ·
Speech Analytics Additional Language (Optional) (1) ·
Text Analytics (Optional) (1) ·
Workspace (1) ·
For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1)
Optional:
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