Drilldown: SMART Meta

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SMART Meta > SolutionCategory : Business Optimization or Customer Engagement & Solution: Digital

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ID:
BO01 (1) · BO02 (1) · BO02-Email (1) · BO03 (1) · BO04 (1) · BO05 (1) · BO11 (1) · CE16 (1) · CE17 (1) · CE18 (1) · CE19 (1) · CE20 (1) · CE22 (1) · CE23 (1) · CE24 (1) · CE25 (1) · CE27 (1) · CE29 (1) · CE34 (1) · CE37 (1) · CE38 (1) · CE45 (1)
Title:
Genesys Chat Routing (1) · Genesys Co-browse (1) · Genesys Contact Center Optimization (1) · Genesys Digital Auto-response (1) · Genesys Digital Callback (1) · Genesys Dynamic Case Management (1) · Genesys Email Auto Response (1) · Genesys Email Routing (1) · Genesys Lead Engagement (1) · Genesys Messaging (1) · Genesys Personalized Digital Routing (1) · Genesys Personalized Task Distribution (1) · Genesys Predictive Engagement (1) · Genesys Proactive Callback for Customer Service (1) · Genesys Proactive Chat for Customer Service (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Task Distribution-Workgroup (1) · Genesys Web Monitor (1) · Genesys Work and Lead Distribution (1) · Genesys Work Automation (1) · Genesys Work Distribution (1)
Subtitle:
None (1) · Apply personalized routing to digital interactions (1) · Automate responses for digital interactions (1) · Automate responses to inbound emails (1) · Combine Genesys Omnichannel customer experience with Dynamic Case Management to support human-centric automation, continuous innovation and transformation. (1) · Enable customers to request a callback from your website or app (1) · Engage with your customers through social channels (1) · Extend journey orchestration to back-office workflows (1) · Extend web messaging, voice or chat interactions with Co-browse (1) · Improve customer conversions by offering a callback (1) · Improve customer conversions by proactively offering chat (1) · Monitor customer behavior on your website to enable proactive engagement (1) · Offer a powerful new way for customers to connect with you directly in Messages (1) · Optimize tasks sent to workbins (1) · Optimizing work distribution across the enterprise to deliver all promises on time (2) · Prioritize and distribute missed sales conversion opportunities (1) · Push tasks to workers' personal queues based on multiple data sources (1) · Route chat interactions to the best skilled resource (1) · Route email interactions to the best skilled resource (1) · Route SMS interactions to the best resource (1) · Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1)
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