Drilldown: ArticleUnstructured

None (6) · GenesysEngage-cloud (125) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

CX Contact Basics (2) · Apply Phone Number Filters (2) · SCXML-based Treatments (2) · Assign Weights to Contact Lists (2) · Genesys Predictive Engagement Glossary (2) · Outbound Schedules Dashboard (2) · Apply Treatments (2) · APIs by Service (2) · All content - Genesys Multicloud CX and cloud private edition (2) · Prerequisites for Genesys Engage on-premisess Deployments (2)

Other values: ; Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Built-In Roles Calculated Data Calculated Data Status Configuring Email Settings Configuring GIS Authentication Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating New Base Data Definitions from a Spreadsheet Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Developer Resources DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Forget Archived Users General Settings Genesys EWM Learning Item Integration Groups Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data My DNA New Calculated Data Form Objective Actions Screen PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Printing an Assessment Process OrgData Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Rules-based Assignments Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option View of Calculated Data Viewing Reports Widgets

None (6) · Apply Treatments (2) · Genesys Multicloud CX Workspaces (2) · Genesys Multicloud CX Prerequisites (2) · Outbound Schedules Dashboard (2) · SCXML-based Treatments (2) · Assign Weights to Contact Lists (2) · CX Contact Basics (2) · Apply Phone Number Filters (2)

Other values: ; Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Built-In Roles Calculated Data Calculated Data Status Configuring Email Settings Configuring GIS Authentication Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating New Base Data Definitions from a Spreadsheet Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items General Settings Genesys EWM Learning Item Integration Groups Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Manually Importing KPI data My DNA New Calculated Data Form Objective Actions Screen PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Printing an Assessment Process OrgData Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Rules-based Assignments Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option View of Calculated Data Viewing Reports Widgets

None (133)

None (1) · Developer (2) · Genesys Predictive Engagement (4) · Genesys Skills Management (112) · Outbound (CX Contact) (12) · System-Level Documentation (2)

ATC (2) · Developer (1) · Draft:ATC (2) · Draft:Developer (2) · Draft:PEC-GSM (112) · Draft:PEC-OU (6) · Draft:System (1) · PEC-OU (6) · System (1)

None (125) · No (8)

None (125) · Administrator (8)

PDNAA · WebAPIs · Deployment · Admin · Administrator · SDK · SiteDashboard · Supervisor · Source · CX Insights · GIM · GCXI · II · Developers · PacingServiceDeployment · WritersGuide · CXContact · Help · None · AIUG

Other values: ; AdminGuide Agent AzInst Collected ContentAreaDashboard Dashboard Designer Developer GIMPEGuide GPR GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises Handlers IEXDeployment KBA Library Loc ManageCC Operations PDMLibraryGIM PDNAU PulseMetricsLibrary PureConnect RAAPEGuide RPRT RT ReleaseNote SOO Small Super TPOSR Troubleshooting UEA User VMEventsandModels WDEPlugin

None (125) · CX Contact (8)

None (133)

None (133)