Drilldown: Article
Article > Role :
Administrator, Agent, Developer, Supervisor or
Other
& Product :
Digital Channels or
Intelligent Workload Distribution
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Create Service Channel (1) ·
Getting started with Advanced Chat (2) ·
How Digital Channels works (2) ·
How Intelligent Workload Distribution works (2) ·
Integrate IWD with Genesys Workforce Management (WFM) (2) ·
Integrate with Genesys Hub (2) ·
Lucene query syntax (2) ·
Manage custom variables (1) ·
Manage field codes (1) ·
Manage personally identifiable information (1) ·
Manage standard responses (1) ·
Provision Digital Channels (1) ·
Provision IWD (2) ·
Provision IWD Data Mart (2) ·
Provision SMS (2) ·
Set up Facebook and Twitter (2) ·
Set up IWD (1) ·
Set up SMS (2) ·
Set up WhatsApp (2) ·
Setting up Integration for Inbound and Outbound SMS (2) ·
Setting up Integration for Outbound Email Campaigns (2) ·
View, edit, and create Genesys Multicloud CX Email boxes (2)
None (6) ·
Create Service Channel (1) ·
Getting started with Advanced Chat (2) ·
How Digital Channels works (2) ·
How IWD works (2) ·
Integrate IWD with WFM (2) ·
Integrate with Genesys Hub (2) ·
IWD Queries (2) ·
Manage field codes (1) ·
Manage PII (1) ·
Manage standard responses (1) ·
Provision SMS (2) ·
Set up Facebook and Twitter (2) ·
Set up IWD (1) ·
Set up SMS (2) ·
Set up WhatsApp (2) ·
Setting up Integration for Inbound and Outbound SMS (2) ·
Setting up Integration for Outbound Email Campaigns (2) ·
View, edit, and create Genesys Multicloud CX email boxes (2)
Showing below up to 37 results in range #1 to #37.
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D
- DC/9.0.0/Deployment/GMA
- Draft:DC/9.0.0/Deployment/GMA
- Draft:PEC-DC/Current/Administrator/AdvancedChat
- Draft:PEC-DC/Current/Administrator/CustomVars
- Draft:PEC-DC/Current/Administrator/FieldCodes
- Draft:PEC-DC/Current/Administrator/GSEFacebookTwitter
- Draft:PEC-DC/Current/Administrator/GSEHub
- Draft:PEC-DC/Current/Administrator/GSEServiceChannel
- Draft:PEC-DC/Current/Administrator/GSESMS
- Draft:PEC-DC/Current/Administrator/GSEWhatsApp
- Draft:PEC-DC/Current/Administrator/PII
- Draft:PEC-DC/Current/Administrator/StandardResponses
- Draft:PEC-DC/Current/DCPEGuide/Provision
D cont.
- Draft:PEC-DC/Current/DCPEGuide/ProvisionEmail
- Draft:PEC-DC/Current/DCPEGuide/ProvisionSMS
- Draft:PEC-DC/HIW
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDMailboxes
- Draft:PEC-IWD/Current/Administrator/IWDQueries
- Draft:PEC-IWD/Current/Administrator/IWDTaskSummary
- Draft:PEC-IWD/Current/IWDDMPEGuide/Provision
- Draft:PEC-IWD/Current/IWDPEGuide/Provision
- Draft:PEC-IWD/HIW
P
P cont.
- PEC-DC/Current/Administrator/GSESMS
- PEC-DC/Current/Administrator/GSEWhatsApp
- PEC-DC/Current/DCPEGuide/ProvisionEmail
- PEC-DC/Current/DCPEGuide/ProvisionSMS
- PEC-DC/HIW
- PEC-IWD/Current/Administrator/IWDIntegrateWFM
- PEC-IWD/Current/Administrator/IWDMailboxes
- PEC-IWD/Current/Administrator/IWDQueries
- PEC-IWD/Current/IWDDMPEGuide/Provision
- PEC-IWD/Current/IWDPEGuide/Provision
- PEC-IWD/HIW