Drilldown: Article

None (9) · No (68) · Yes (27)

Documentation:PEC-REP (6) · Draft:PEC-Dev (4) · Draft:PEC-IWD (1) · Draft:PEC-REP (13) · Draft:PEC-WFM (28) · Draft:SF (7) · Draft:WFM (3) · PEC-DC (10) · PEC-REP (7) · PEC-WFM (25)

None (39) · GenesysCloud (1) · GenesysEngage-cloud (64)

None (34) · No (70)

None (60) · Administrator (44)

WFM Primers (4) · None (3) · Table CTL_ETL_HISTORY (3)

Other values: ; About Digital Channels Admin About the Info Mart database Activity History Agent Adherence Reporting Metrics and End Notes Calendar Management Click-to-Dial Configuration objects Configure Agent UI Configuring SSO Contact Center Performance Reporting Metrics Create Service Channel Enabling Wait-lists Forecasting Getting started Gplus Adapter for Salesforce Lightning (v9) Info Mart service tables and administrative views Integrating Gplus Adapter Integrating with Genesys Cloud CX Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Managing Overtime Media namespace Migrating to Gplus Adapter (v9) Monitoring Performance and Adherence Multi-Forecasting Primer New in the Info Mart database Overlays Primer Policy objects Populating interaction data Prepare for Gmail integration Schedule Summary View and Reporting Schedule validation errors and warnings Scheduling Scheduling Breaks and Meals in WFM Screen Pop System namespace Table AGENT_LOCATION Table CTL_AUDIT_LOG Table CTL_EXTRACT_HISTORY Table CTL_GDPR_HISTORY Table CTL_PURGE_HISTORY Table CTL_TRANSFORM_HISTORY Table INTERACTION_FACT Table REQUESTED_SKILL Table SM_MEDIA_NEUTRAL_STATE_FACT Tenant Settings Time Off Primer Time-Off Bidding User Security Using copy and paste for statistics Using Copy and Paste Format for Statistics View ADMIN_AUDIT_LOG View ADMIN_ETL_JOB_HISTORY View ADMIN_ETL_JOB_STATUS View ADMIN_ETL_STEP_HISTORY View ADMIN_EXTRACT_HISTORY View CTL_ETL_HWM Voice namespace WFM Configuration Objects WFM E-mail Notifications WFM Metrics WFM Policy Objects WFM Task Sequences

None (34) · WFM Primers (4)

Other values: ; Activity History Agent Adherence Report Metrics and End Notes Calendar Management Click-to-Dial Configuration objects Configure Agent UI Configuring SSO Contact Center Performance Report Metrics Create Service Channel Enabling Wait-lists Forecasting Getting started Gplus Adapter for Salesforce Lightning (v9) Integrating Gplus Adapter Integrating with Genesys Cloud CX Manage field codes Manage PII Manage standard responses Managing Overtime Media namespace Migrating to Gplus Adapter (v9) Monitoring Performance and Adherence Multi-Forecasting Primer Overlays Primer Policy objects Prepare for Gmail integration Schedule Summary View and Reporting Schedule validation errors and warnings Scheduling Scheduling Breaks and Meals in WFM Screen Pop System namespace Time Off Primer Time-Off Bidding User Security Using copy and paste for statistics Using Copy and Paste Format for Statistics Voice namespace WFM Configuration Objects WFM E-mail Notifications WFM Metrics WFM Policy Objects WFM Task Sequences

None (95) · Metrics (6) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (62) · Designer (4) · Workforce Administration (38)

None (104)

None (104)