Drilldown: Article
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None (2) ·
(New) Task summary: contact center setup (1) ·
Agent and Agent Group Annex (2) ·
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Configure Caller ID (voice) (1) ·
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Create and manage agent skills (2) ·
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Create and manage teams (1) ·
Create business attributes (1) ·
Create multi-channel agents (1) ·
Enable Auto Answer (voice ) (1) ·
Enable Auto Ready options (voice) (1) ·
Enable channels (1) ·
Enable Hold options (voice) (1) ·
Enable voice transfer and routing options (voice) (1) ·
Import agents (1) ·
Interaction channels (1) ·
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My Channels options (2) ·
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Recording options (2) ·
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Settings and configuration overview (2) ·
Use templates to configure agents (1) ·
Virtual Queues (2) ·
Work with Agent Setup (1)
None (2) ·
(New) Task summary: contact center setup (1) ·
Agent Annex (2) ·
Agent desktop settings overview (2) ·
Agent settings overview (2) ·
Configure a multi-channel contact center (2) ·
Configure Caller ID (voice) (1) ·
Configure conference call options (voice) (1) ·
Configure contact management options (1) ·
Configure contacts for agents (1) ·
Configure inactivity timeout options (1) ·
Configure voice ringtones (1) ·
Create and manage administrators (In bulk) (1) ·
Create and manage agent skills (2) ·
Create and manage supervisors (1) ·
Create and manage teams (1) ·
Create business attributes (1) ·
Create multi-channel agents (1) ·
Enable Auto Answer (voice ) (1) ·
Enable Auto Ready options (voice) (1) ·
Enable channels (1) ·
Enable Hold options (voice) (1) ·
Enable voice transfer options (voice) (1) ·
Import agents (1) ·
Interaction channels (1) ·
Manage business attributes by transaction (1) ·
Manage group memberships (1) ·
Manage statistics for agents and resources (1) ·
Manage Team Communicator options (1) ·
My Channels options (2) ·
Popular tasks (1) ·
Recording options (2) ·
Service client options (2) ·
Settings and configuration overview (2) ·
Use templates to configure agents (1) ·
Virtual Queues (2) ·
Work with Agent Setup (1)
Showing below up to 48 results in range #1 to #48.
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D
- Draft:PEC-AS/Current/ManageCC
- Draft:PEC-AS/Current/ManageCC/Agent Annex
- Draft:PEC-AS/Current/ManageCC/Agent options overview
- Draft:PEC-AS/Current/ManageCC/Auto Answer and Auto Ready
- Draft:PEC-AS/Current/ManageCC/Auto Ready
- Draft:PEC-AS/Current/ManageCC/CC options overview
- Draft:PEC-AS/Current/ManageCC/Conferencing
- Draft:PEC-AS/Current/ManageCC/Configure Caller ID
- Draft:PEC-AS/Current/ManageCC/Configure contacts for agents
- Draft:PEC-AS/Current/ManageCC/Configure Team Communicator
- Draft:PEC-AS/Current/ManageCC/Contact Center channels
- Draft:PEC-AS/Current/ManageCC/Contact center controls
- Draft:PEC-AS/Current/ManageCC/Contact management
- Draft:PEC-AS/Current/ManageCC/Create and manage administrators
- Draft:PEC-AS/Current/ManageCC/Create and manage supervisors
- Draft:PEC-AS/Current/ManageCC/Create and manage teams
D cont.
- Draft:PEC-AS/Current/ManageCC/Create business attributes
- Draft:PEC-AS/Current/ManageCC/Create multi-media agents
- Draft:PEC-AS/Current/ManageCC/Create skills
- Draft:PEC-AS/Current/ManageCC/Enable channels for interactions
- Draft:PEC-AS/Current/ManageCC/Hierarchy
- Draft:PEC-AS/Current/ManageCC/Hold Options
- Draft:PEC-AS/Current/ManageCC/Import agents
- Draft:PEC-AS/Current/ManageCC/Inactivity Timeout
- Draft:PEC-AS/Current/ManageCC/Manage business attributes by transaction
- Draft:PEC-AS/Current/ManageCC/Manage user access
- Draft:PEC-AS/Current/ManageCC/Multi-channel
- Draft:PEC-AS/Current/ManageCC/My Channels options
- Draft:PEC-AS/Current/ManageCC/Popular tasks
- Draft:PEC-AS/Current/ManageCC/Recording options
- Draft:PEC-AS/Current/ManageCC/Service Client options
- Draft:PEC-AS/Current/ManageCC/Statistics
D cont.
- Draft:PEC-AS/Current/ManageCC/Transfers
- Draft:PEC-AS/Current/ManageCC/Use templates to configure agents
- Draft:PEC-AS/Current/ManageCC/Voice Ringtones
- Draft:PEC-AS/Current/ManageCC/VQs
- Draft:PEC-AS/Current/ManageCC/Working with AS
P
- PEC-AS/Current/ManageCC
- PEC-AS/Current/ManageCC/Agent Annex
- PEC-AS/Current/ManageCC/Agent options overview
- PEC-AS/Current/ManageCC/CC options overview
- PEC-AS/Current/ManageCC/Create skills
- PEC-AS/Current/ManageCC/Hierarchy
- PEC-AS/Current/ManageCC/Multi-channel
- PEC-AS/Current/ManageCC/My Channels options
- PEC-AS/Current/ManageCC/Recording options
- PEC-AS/Current/ManageCC/Service Client options
- PEC-AS/Current/ManageCC/VQs