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None (100) · No (57) · Yes (3)

ATC (1) · Draft:AS (1) · Draft:ATC (1) · Draft:GAA (1) · Draft:GAM (1) · Draft:GAMD (1) · Draft:GASN (3) · Draft:HCA (1) · Draft:PEC-Admin (1) · Draft:PEC-AS (6) · Draft:PEC-CDDS (1) · Draft:PEC-GSM (5) · Draft:PEC-REC (1) · Draft:PEC-REP (34) · Draft:PEC-SF (1) · Draft:STRMS (1) · Draft:UCSales (4) · Draft:UDM (1) · Draft:UseCases (1) · Draft:WID (77) · GAM (1) · GAMD (1) · GASN (2) · PEC-Admin (1) · PEC-AS (1) · PEC-CDDS (1) · STRMS (1) · UCSales (5) · UDM (1) · UseCases (1) · WID (1)

None (38) · GenesysEngage-cloud (116) · GenesysEngage-cloud, PureConnect, GenesysCloud (7)

No · None · Yes · Other

None (159) · Developer (1)

None (31) · API Commands (17) · Localization (17) · API Events (17) · Configuration (16) · Metadata (3) · MIGRATION DISCOVERY - CAPABILITY MATRIX (2) · MIGRATION DISCOVERY - USE CASES MATRIX (2) · Outbound Contact reports (2) · Packages (2) · Callback reports (2) · Support Material for Genesys UseCases (2)

Other values: ; Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports All About Voice Business Results reports Callback Callback Details Report Callback Summary Report CallUs Campaign Callbacks Summary Report Campaign Summary Report ChannelSelector Chat reports Co-browse reports Configure contacts for agents Configuring and running Data Uploader for OrgData uploads Contact List Effectiveness Report Create business attributes Customizable Callback Registration Form Customizable Chat Registration Form Dashboards Designer reports Details reports Email reports Estimated Wait Time Genesys Multicloud CX reports Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Manage statistics for agents and resources Matrix Tables Feedback Form Popular tasks Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily Work with Agent Setup

None (32) · Localization (17) · API Events (17) · API Commands (17) · Configuration (16) · Metadata (3) · Capability Matrix (2) · Callback reports (2) · Packages (2) · Use Cases Matrix (2) · Outbound Contact reports (2) · About (2)

Other values: ; Agent Activity Business Result report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports Business Results reports Callback Details Report Callback Summary Report Callback___ CallUs___ Campaign Callbacks Summary Report Campaign Summary Report ChannelSelector___ Chat reports Co-browse reports Configure contacts for agents Configuring and running Data Uploader for OrgData uploads Contact List Effectiveness Report Create business attributes Customizable Callback Registration Form Customizable Chat Registration Form Dashboards Designer reports Details reports Email reports Estimated Wait Time Genesys Multicloud CX reports Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Manage statistics for agents and resources Popular tasks Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily Voice Work with Agent Setup

None (159)

None (2) · Administrator (2) · Agent Setup (7) · Cloud Data Download Service (2) · Event Stream (1) · Genesys Agent Assist (1) · Genesys Predictive Engagement (2) · Genesys Recording, Quality Management, and Speech Analytics (1) · Genesys Skills Management (5) · Genesys Use Cases (2) · Gplus Adapter for Microsoft Dynamics 365 (2) · Gplus Adapter for ServiceNow (5) · Health Check Agent (1) · nGAGEMENT (2) · Reporting (34) · Sales Collateral (9) · Success Factors for Genesys Multicloud CX (1) · User Data Management (2) · Widgets (78)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (159)

None (159)