Drilldown: Article
Article > Dimension :
Journey or
Outcomes
& Product :
Genesys Dialog Engine or
Genesys Predictive Engagement or
Intelligent Workload Distribution
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About outcome predictions and probabilities (2) ·
Integrate IWD with Genesys Workforce Management (WFM) (2) ·
Manage outcomes (2) ·
Outcome scores (admin view) (2) ·
Outcomes overview (2) ·
Set up IWD (2) ·
Test IWD provisioning (2) ·
Title that is displayed on top of the page (1) ·
View outcomes (2)
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- ATC/Current/AdminGuide/About outcomes
- ATC/Current/AdminGuide/Manage outcomes
- ATC/Current/AdminGuide/Outcome scores
- ATC/Current/AdminGuide/Outcomes
- ATC/Current/AdminGuide/Outcomes Overview