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Article > Dimension :
FreqCap or
Outcomes or
Sessions
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Genesys Predictive Engagement or
Workforce Management
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About journey shaping with sessions and events (2) ·
About outcome predictions and probabilities (2) ·
Action settings (2) ·
Manage outcomes (2) ·
Outcome scores (admin view) (2) ·
Outcomes overview (2) ·
Override global frequency capping settings (2) ·
Types of sessions (2) ·
View outcomes (2) ·
Web sessions (2)
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- ATC/Current/AdminGuide/Override frequency capping
- ATC/Current/AdminGuide/Sessions events overview
- ATC/Current/AdminGuide/Web sessions