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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Product: Gplus Adapter for ServiceNow

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Get started with Gplus Adapter (2) · How to configure and customize screen pops (1) · How to configure the Gplus Adapter (1) · How to handle a workitem (1) · How to handle screen pops in ServiceNow (2) · How to install the Gplus Adapter (1) · How to make outbound calls (2) · How to manage inbound calls (2) · Know more about supported features (2) · Prerequisites and browser support (1)
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Adapter configuration (1) · Adapter installation (1) · Gplus Adapter basics (2) · How to handle a workitem (1) · How to handle screen pops in ServiceNow (2) · Make outbound calls (2) · Manage inbound calls (2) · Prerequisites and browser support (1) · Screen pop configuration (1) · Supported features (2)
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