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Article > Product : Agent Workspace or Genesys Predictive Routing or Intelligent Workload Distribution or Internal Content Administration or Routing and Designer or Widgets & Manual : Designer or Developers or None

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Standalone:
None (20) · No (55) · Yes (25)
productshort:
Draft:ContentAdmin (5) · Draft:PE-GPR (6) · Draft:PEC-AD (2) · Draft:PEC-IWD (1) · Draft:PEC-ROU (4) · Draft:WID (72) · PE-GPR (2) · PEC-AD (2) · PEC-IWD (1) · PEC-ROU (1) · WID (4)
Platform:
None (11) · GenesysCloud (3) · GenesysEngage-cloud (83) · GenesysEngage-onpremises (2) · PureEngage (1)
ComingSoon:
None (76) · No (24)
Role:
None (84) · Administrator (4) · Administrator, Agent, Supervisor (4) · Developer (8)
DisplayName:
Localization (12) · Configuration (11) · API Commands (10) · API Events (10) · None (2) · How Agent Workspace works (2) · WebChat Widget (2) · Metadata (2) · Managing Accessibility for Agent Workspace (2) · Integrate with Genesys Reporting (2) · How Widgets works (2) · How Routing works (2) · How Predictive Routing works (2) · How Intelligent Workload Distribution works (2) · Genesys Widgets overview (2) · Callback Widget (2)
Other values:
TocName:
Localization (12) · Configuration (11) · API Commands (10) · API Events (10) · None (8) · WebChat Widget (2) · Accessibility for Agent Workspace (2) · How Agent Workspace works (2) · Callback Widget (2) · How IWD works (2) · How Predictive Routing works (2) · How routing works (2) · How Widgets works (2) · Genesys Widgets overview (2) · Metadata (2)
Other values:
Dimension:
None (100)
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Manual: (Click arrow to add another value)
Application:
None (92) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Designer (2) · GPR Core Platform (2)
UseCase:
None (96) · BO02, BO03 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (100)

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