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Draft:PEC-AS (37) · Draft:PEC-WFM (8) · PEC-AS (7) · PEC-WFM (6)
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None (14) · (New) Task summary: contact center setup (1) · Agent and contact center statistics (2) · Capacity rules (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent groups (1) · Create and manage agents (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Genesys Forecasting (2) · Genesys Multicloud CX AI-Powered Forecasting (2) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · Templates (2) · Use templates to configure agents (1) · Virtual Queues (2) · WFM Web Content Accessibility (2) · Work with Agent Setup (1)
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