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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises or GeneysyEngage_cloud & Role : Administrator or Administrator, Agent, Developer or Administrator, Reviewer & Application : Designer or None

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Historical Reporting / Genesys CX Insights (3) · Naming conventions (2) · Default Routing in Designer (2) · Mixed Mode Use Cases (2) · Mixed Mode Suite Level Requirements (2) · Mixed Mode Overview (2) · Integrating Gplus Adapter in Classic (2) · Genesys Multicloud CX Email (2) · Generalized Architecture (2) · Routing scenarios using GPR (2) · ECMAScript Expressions (2) · TLS for Genesys Engage Servers (2) · Upgrade notes (2) · Bots Dashboard (2) · Agent Workspace / Workspace Web Edition (SIP) use case (2) · Web Real-Time Communication (WebRTC) Agents use case (2) · Application Settings (2)
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