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Article > Platform
:
GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& Role
:
Administrator, Agent
or
Administrator, Agent, Developer
or
Administrator, Reviewer
or
None
& Manual
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ManageCC
or
None
& Application
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CX Contact
or
Pulse Reporting, Reporting GCXI
or
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Showing below up to 32 results in range #1 to #32.
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A
D
D cont.
- Draft:PEC-AS/Current/ManageCC/Create and manage agents
- Draft:PEC-AS/Current/ManageCC/Templates
- Draft:PEC-Dev/APIs
- Draft:PEC-Dev/DeveloperSandbox
- Draft:PEC-GSM/GSMAPIGuide
- Draft:PEC-GSM/PDNAI
- Draft:PEC-GSM/ThirdPartyandOpenSource
- Draft:PEC-OU/CXC
- Draft:PEC-OU/HIW
- Draft:PEC-SF/Current/Admin/FAQs
- Draft:PEC-WFM/PECAIPwrd
D cont.
P
- PEC-AS/Current/ManageCC/ASCapRules
- PEC-AS/Current/ManageCC/Templates
- PEC-OU/CXC
- PEC-OU/HIW
- PEC-WFM/PECAIPwrd