View table: FAQ
Table structure:
- Platforms - List of String
- Question - Wikitext
- Answer - Wikitext
This table has 41 rows altogether.
Page | Platforms | Question | Answer |
---|---|---|---|
ATC/Current/AdminGuide/FAQs | GenesysCloud | Does Genesys Predictive Engagement support co-browse or screenshare in Genesys Cloud CX? | Genesys Predictive Engagement does not support co-browse or screenshare capabilities of Genesys Cloud CX. If a visitor accepts a proactive chat through Genesys Predictive Engagement, an agent cannot escalate the chat to a co-browse or a screenshare session. |
ATC/Current/AdminGuide/FAQs | GenesysCloud | How do I increase the offered rate of web chats? |
|
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud | Does Genesys Predictive Engagement support co-browse or screenshare in Genesys Cloud CX? | Genesys Predictive Engagement does not support co-browse or screenshare capabilities of Genesys Cloud CX. If a visitor accepts a proactive chat through Genesys Predictive Engagement, an agent cannot escalate the chat to a co-browse or a screenshare session. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Can Genesys Predictive Engagement distinguish between browser family and OS type? | Yes. Audience segmentation takes into account browser family and OS type. For more information, see Visitor attributes. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Can Genesys Predictive Engagement distinguish between desktop and mobile browsers? | Yes. Audience segmentation takes into account device type. For more information, see Visitor attributes. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Does Genesys Predictive Engagement handle IP address blocklists? | You can designate IP addresses for which Genesys Predictive Engagement should not generate web events. For more information, see Exclude IP addresses. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Does Genesys Predictive Engagement provide GDPR compliance? | As part of the Genesys Cloud CX platform, Predictive Engagement complies with GDPR regulations. For complete information information about Genesys Cloud CX and GDPR, see Genesys Cloud CX and GDPR compliance. See also Predictive Engagement-specific considerations. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Does Genesys Predictive Engagement support domain allowlists? | Yes. Customers can configure a list of allowed domains. This list limits the domains that Genesys Predictive Engagement tracks. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Does Genesys Predictive Engagement work on mobile applications? | There is no explicit support for using Genesys Predictive Engagement on mobile apps. On both desktop and mobile browsers, Genesys Predictive Engagement tracks websites only. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | How can I increase the number of offers from qualified action maps? |
|
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | How can I increase the number of qualifications? |
|
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | What defines a website visit? | A Web visit starts from the moment a visitor lands on a website and provides consent for tracking. The Web visit continues while the visitor browses the website and lasts until the visitor is inactive for 30 minutes. If the visitor resumes browsing after 30 minutes, Genesys Predictive Engagement tracks that activity as a new Web visit. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | What is Genesys Predictive Engagement? | Genesys Predictive Engagement is a cloud-based, AI-powered customer engagement solution that analyzes visitors' behaviors on websites, predicts the outcomes visitors are trying to achieve, and personalizes engagements to help visitors achieve those outcomes. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | What standard reports are provided? | Genesys Predictive Engagement offers two families of reports, both of which can be filtered for a time period:
|
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Which data attributes are captured during a customer's journey? | We recognize that every customer's journey is unique and we can capture numerous data attributes. By default, Genesys Predictive Engagement captures page view data from the browser (URL, page title, browser type, location) and uses this information to assign the appropriate segment(s) to the customer. For a full list of the data attributes we support, see visitor attributes, campaign attributes, visitor journey attributes, and custom attributes. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Which languages does Genesys Predictive Engagement support? | The user interface for Predictive Engagement administrative features is currently localized in the following languages:
The user interface for Predictive Engagement agent features is currently localized in the following languages:
|
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Why isn't an action map working as expected? | It's possible that the action map's URL conditions aren't configured properly. Possible causes are:
For more information, see Operators for URL conditions. |
ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Why won't my segments, outcomes, or action maps trigger? | An action map can trigger based on segment or outcome conditions. Genesys Predictive Engagement doesn’t validate free form text when configuring segments or outcomes. If you misspell a value here and the segment or outcome is used in an action map, it may not trigger. For example, typing "moble" instead of "mobile" as the device category; or, typing "ACB Retailer" when the page title is "ABC Retailer". |
ATC/Current/AgentGuide/FAQs | Which languages does Genesys Predictive Engagement support? | The user interface for Predictive Engagement agent features is currently localized in the following languages:
|
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Draft:ATC/Current/AdminGuide/FAQs | GenesysCloud | Does Genesys Predictive Engagement support co-browse or screenshare in Genesys Cloud CX? | Genesys Predictive Engagement does not support co-browse or screenshare capabilities of Genesys Cloud CX. If a visitor accepts a proactive chat through Genesys Predictive Engagement, an agent cannot escalate the chat to a co-browse or a screenshare session. |
Draft:ATC/Current/AdminGuide/FAQs | GenesysCloud | How do I increase the offered rate of web chats? |
|
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud | Does Genesys Predictive Engagement support co-browse or screenshare in Genesys Cloud CX? | Genesys Predictive Engagement does not support co-browse or screenshare capabilities of Genesys Cloud CX. If a visitor accepts a proactive chat through Genesys Predictive Engagement, an agent cannot escalate the chat to a co-browse or a screenshare session. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Can Genesys Predictive Engagement distinguish between browser family and OS type? | Yes. Audience segmentation takes into account browser family and OS type. For more information, see Visitor attributes. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Can Genesys Predictive Engagement distinguish between desktop and mobile browsers? | Yes. Audience segmentation takes into account device type. For more information, see Visitor attributes. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Does Genesys Predictive Engagement handle IP address blocklists? | You can designate IP addresses for which Genesys Predictive Engagement should not generate web events. For more information, see Exclude IP addresses. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Does Genesys Predictive Engagement provide GDPR compliance? | As part of the Genesys Cloud CX platform, Predictive Engagement complies with GDPR regulations. For complete information information about Genesys Cloud CX and GDPR, see Genesys Cloud CX and GDPR compliance. See also Predictive Engagement-specific considerations. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Does Genesys Predictive Engagement support domain allowlists? | Yes. Customers can configure a list of allowed domains. This list limits the domains that Genesys Predictive Engagement tracks. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Does Genesys Predictive Engagement work on mobile applications? | There is no explicit support for using Genesys Predictive Engagement on mobile apps. On both desktop and mobile browsers, Genesys Predictive Engagement tracks websites only. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | How can I increase the number of offers from qualified action maps? |
|
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | How can I increase the number of qualifications? |
|
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | What defines a website visit? | A Web visit starts from the moment a visitor lands on a website and provides consent for tracking. The Web visit continues while the visitor browses the website and lasts until the visitor is inactive for 30 minutes. If the visitor resumes browsing after 30 minutes, Genesys Predictive Engagement tracks that activity as a new Web visit. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | What is Genesys Predictive Engagement? | Genesys Predictive Engagement is a cloud-based, AI-powered customer engagement solution that analyzes visitors' behaviors on websites, predicts the outcomes visitors are trying to achieve, and personalizes engagements to help visitors achieve those outcomes. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | What standard reports are provided? | Genesys Predictive Engagement offers two families of reports, both of which can be filtered for a time period:
|
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Which data attributes are captured during a customer's journey? | We recognize that every customer's journey is unique and we can capture numerous data attributes. By default, Genesys Predictive Engagement captures page view data from the browser (URL, page title, browser type, location) and uses this information to assign the appropriate segment(s) to the customer. For a full list of the data attributes we support, see visitor attributes, campaign attributes, visitor journey attributes, and custom attributes. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Which languages does Genesys Predictive Engagement support? | The user interface for Predictive Engagement administrative features is currently localized in the following languages:
The user interface for Predictive Engagement agent features is currently localized in the following languages:
|
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Why isn't an action map working as expected? | It's possible that the action map's URL conditions aren't configured properly. Possible causes are:
For more information, see Operators for URL conditions. |
Draft:ATC/Current/AdminGuide/FAQs | PureConnect • GenesysCloud • GenesysEngage-onpremises | Why won't my segments, outcomes, or action maps trigger? | An action map can trigger based on segment or outcome conditions. Genesys Predictive Engagement doesn’t validate free form text when configuring segments or outcomes. If you misspell a value here and the segment or outcome is used in an action map, it may not trigger. For example, typing "moble" instead of "mobile" as the device category; or, typing "ACB Retailer" when the page title is "ABC Retailer". |
Draft:ATC/Current/AgentGuide/FAQs | Which languages does Genesys Predictive Engagement support? | The user interface for Predictive Engagement agent features is currently localized in the following languages:
|
|
Draft:ContentAdmin/Internal/WritersGuide/acro test | GenesysEngage-onpremises | some question | some answer |
Draft:ContentAdmin/Internal/WritersGuide/Story Points FAQ2 | GenesysEngage-onpremises | some question | some answer |
Draft:PEC-SF/Current/Admin/FAQs | What transport networks can I use to connect my users and systems to the Genesys Multicloud CX platform? | You choose which transport network(s) to use. Genesys supports connection via:
The Genesys Engage Platform Availability Guide describes requirements, settings, and considerations for enabling your users and systems to communicate with the Genesys Multicloud CX platform using the transport mechanism(s) you choose. |